Here you will find some of the most frequent questions, with their answers.
Yes, all our Made to Measure Plans are green. They use 100% certified renewable energy with Guarantee of Origin, reducing CO2 emissions and helping to care for the environment. We certify the energy through the National Markets and Competition Commission (CNMC), which verifies that the energy supplied to customers with Made to Measure Plans is 100% renewable.
Iberdrola promises not to change your set prices for 5 years, with no minimum lock-in period. Iberdrola will only apply CPI variations to your prices, and will apply any increases or decreases to mandatory items. We also remind you that our Made to Measure Plans are totally flexible and can be changed whenever you like, with the exception of switching a Summer Plan to a Winter Plan, or vice versa.
Yes, they do. e-billing is one of the benefits of the Made to Measure Plans. Electronic billing is quick, secure (bills are legally valid), convenient, environment friendly and, what's more, it's free.
All Made to Measure Plans other than the Stable Plan and the 3 Period Plan require a smart meter installed in the system to give us remote access to data about your hourly consumption and to bill you for the cheaper rate hours according to the promotion.
The Smart Assistant service is free for the first 4 months. You can cancel at any time by calling: 900 11 00 11