
Sign up and get 4 months of the service free and 50% discount if you activate the electronic invoice.
Smart Assistant
Now you can control your consumption and save with this new service available in our app.
Why is it right for me?
Because with this assistant we will be able to offer you a breakdown of your consumption and personalised notifications of savings for only 1,20€/month* without any additional installation.
Breakdown of your consumption
Find out how much your domestic appliances have used over a certain period of time and without any additional installation
Custom alerts
We inform you about your consumption trends and, in addition, we offer you our advice to help you decide what to do and on how to get savings on your bill.
History
It follows the detailed evolution of consumption in € and kWh during the year.

Household appliance repairs
How to use the kitchen appliance repair service
*Price including tax available for power capacities below 15 kW. Includes indirect taxes: VAT (21%) for the Iberian Peninsula and the Balearic Islands. For the Canary Islands, IGIC (7%) applies and for Ceuta and Melilla, IPSI (4%) applies. *First four months free and 50% discount from month 5 for the duration of the agreement if the user uses electronic billing.
Sign upControl your Smart Assistant with our app




Access
Select the "Smart Assistant" card available in the "Smart Services" carousel at the bottom.
Appliances
You can see information about your energy consumption broken down by appliance and category.
History
You can view your consumption calendar in € and kWh.
Notifications
You will receive different personalised notifications that fit your profile.
Any questions?
Here you will find some of the most frequent questions, with their answers, in case they can help you.
Consumption history: detailed evolution of consumption in € and kWh.
Reports: summary of expenditure and monthly consumption on the app and website.
Custom alerts.
- Always on: all the household devices and appliances in standby mode..
- Kitchen: hob, fryer, kettle, microwave, grill, oven, toaster.
- Air conditioning: air conditioner, fan.
- Electric vehicle: electric vehicle.
- Heating: central heating, combi boiler, electric boiler.
- Entertainment: sound system, computer, console, TV decoder, telephone, TV, WiFi router.
- Washing machine and dishwasher: washing machine, dishwasher and dryer.
- Lighting: compact fluorescent bulb, discharge lamp, LEDs, fluorescent lamp, bulb.
- Other appliances/devices: alarm, charger, hair dryer, iron, smoke detector, vacuum cleaner.
- Fridge/Freezer: fridge, freezer, wine cooler.
- Heating: immersion heater, shower, hot water pump, hot water.
To calculate all consumptions over the total, the Smart Assistant uses a mathematical algorithm that combines statistics, the user consumption curve and a housing profile entered by the customer.
See here for some tips on how to reduce this type of energy usage while lengthening the useful life of your appliances and devices:
- Check how much power devices consume on standby before you buy them. Manufacturers provide this type of information, which allows you to consider standby consumption in your decision to buy.
- Use power strips with switches to turn off all the devices and charges at the same time.
- Use timers to switch certain devices off at certain times when they will not be used, or to turn them on when you are coming home. By switching them off for part of the time, you will save electricity.
- Use special power strips with a standby eliminator.
Iberdrola Clientes customer service telephone number.
Iberdrola Clientes App.
Consumption information: High consumption alerts on a weekly basis, monthly (if applicable), monthly consumption report, notice of deviation from the Fixed Rate (if applicable).
Recommendations on Iberdrola Smart solutions that best suit your habits.
The contracting of the Iberdrola Smart Assistant service requires simultaneously having an electricity supply contract with Iberdrola, a smart meter effectively integrated into the system and a contracted power of less than 15 kW. During the effective period of the Iberdrola Smart Assistant service contract, if any of these terms and conditions is not fulfilled the Iberdrola Smart Assistant service contract will be terminated.
The Iberdrola Smart Assistant service will be renewed automatically every year unless otherwise notified by either party at least fifteen days prior to the termination of the contract.
Indirect tax: VAT (21%) for mainland Spain and the Balearic Islands. IGIC (7%) applies in the Canary Islands, while IPSI (4%) applies in Ceuta and Melilla.
There is no lock-in clause.
There will be a charge if it takes the technician longer than the two hours covered by the service or your appliance requires a replacement part.
The call-out charge and the first two hours of the technician's labour will be deducted from the final bill.
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