Smart Assistant

Now you can control your consumption and save with this new service available in our app.

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Why is it right for me?

Because with this assistant we will be able to offer you a breakdown of your consumption and personalised notifications of savings for only 1,20€/month* without any additional installation.

*Price including tax available for power capacities below 15 kW. Includes indirect taxes: VAT (21%) for the Iberian Peninsula and the Balearic Islands. For the Canary Islands, IGIC (7%) applies and for Ceuta and Melilla, IPSI (4%) applies. *First four months free and 50% discount from month 5 for the duration of the agreement if the user uses electronic billing.

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Control your Smart Assistant with our app

Any questions?

Here you will find some of the most frequent questions, with their answers, in case they can help you.

Energy consumption breakdown: energy consumption billed, broken down by categories and household appliances. A precise, estimated breakdown of energy consumption based on the electricity actually consumed in your home measured with a smart meter and a mathematical algorithm.

Consumption history: detailed evolution of consumption in € and kWh.

Reports: summary of expenditure and monthly consumption on the app and website.

Custom alerts.

The categories your electricity consumption is broken down into have the following household appliances/devices included in them:
  • Always on: all the household devices and appliances in standby mode..
  • Kitchen: hob, fryer, kettle, microwave, grill, oven, toaster.
  • Air conditioning: air conditioner, fan.
  • Electric vehicle: electric vehicle.
  • Heating: central heating, combi boiler, electric boiler.
  • Entertainment: sound system, computer, console, TV decoder, telephone, TV, WiFi router.
  • Washing machine and dishwasher: washing machine, dishwasher and dryer.
  • Lighting: compact fluorescent bulb, discharge lamp, LEDs, fluorescent lamp, bulb.
  • Other appliances/devices: alarm, charger, hair dryer, iron, smoke detector, vacuum cleaner.
  • Fridge/Freezer: fridge, freezer, wine cooler.
  • Heating: immersion heater, shower, hot water pump, hot water.

The electricity used by your household is broken down into different categories.

To calculate all consumptions over the total, the Smart Assistant uses a mathematical algorithm that combines statistics, the user consumption curve and a housing profile entered by the customer.

Always-on consumption usually accounts for 20-25% of total household energy consumption. It includes all the devices and electrical appliances in standby mode.
See here for some tips on how to reduce this type of energy usage while lengthening the useful life of your appliances and devices:
  • Check how much power devices consume on standby before you buy them. Manufacturers provide this type of information, which allows you to consider standby consumption in your decision to buy.
  • Use power strips with switches to turn off all the devices and charges at the same time.
  • Use timers to switch certain devices off at certain times when they will not be used, or to turn them on when you are coming home. By switching them off for part of the time, you will save electricity.
  • Use special power strips with a standby eliminator.

Iberdrola Clientes service points.

Iberdrola Clientes customer service telephone number.

Iberdrola Clientes App.

No, it is not necessary.

Contractual improvements: Optimal Tariff, Optimal Power.

Consumption information: High consumption alerts on a weekly basis, monthly (if applicable), monthly consumption report, notice of deviation from the Fixed Rate (if applicable).

Recommendations on Iberdrola Smart solutions that best suit your habits.

The Iberdrola Smart Assistant offers customers personalised information and notifications to help them save money and use less electricity.

The contracting of the Iberdrola Smart Assistant service requires simultaneously having an electricity supply contract with Iberdrola, a smart meter effectively integrated into the system and a contracted power of less than 15 kW. During the effective period of the Iberdrola Smart Assistant service contract, if any of these terms and conditions is not fulfilled the Iberdrola Smart Assistant service contract will be terminated.

The Iberdrola Smart Assistant service will be renewed automatically every year unless otherwise notified by either party at least fifteen days prior to the termination of the contract.

Smart Assistant costs €0.00/month for the first four months of the contract. At the end of this first period, the service costs €1,20/month (including VAT) with a 50% discount for Electronic Billing users €0,59/month (including VAT).

Indirect tax: VAT (21%) for mainland Spain and the Balearic Islands. IGIC (7%) applies in the Canary Islands, while IPSI (4%) applies in Ceuta and Melilla.

There is no lock-in clause.

The data displayed is that validated by our Retailer. Until we receive the data, we are unable to process it. This process normally takes between three and six days, so you will frequently not have information about the last few days.

The kitchen appliances covered include: refrigerator, washing machine, electric hob, electric oven (not microwave), extractor fan, dishwasher, drier and freezer.

The service covers the call-out charges for a qualified technician and two hours of labour.

There will be a charge if it takes the technician longer than the two hours covered by the service or your appliance requires a replacement part.

The call-out charge and the first two hours of the technician's labour will be deducted from the final bill.

To request the repair service, please call 900 22 45 22. Your repair request will be managed from this telephone number.

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