I+Pack Smart Solar

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I+Pack Solar

What does the I+Solar Pack service consist of

Our most complete solar plan, which allows you to enjoy your solar installation with the greatest peace of mind and performance. It includes financial compensation in the event that a fault causes a stoppage in production.

Installation repair

Benefit from support and repairs of up to €300 in the event of a fault.

Check and maintenance

We protect your installation against unforeseen events with a check-up every two years to guarantee the best performance.

Monitoring

If you are a residential customer and have a photovoltaic installation by Iberdrola, you can enjoy the benefits of I + Pack Solar!

Compensation due to unavailability

If your production stops due to a fault, we compensate you financially for each day of repair.

Main advantages

If you are a residential customer and have a photovoltaic installation of up to 15KWp installed by Iberdrola, you can enjoy the benefits of I + Check Solar!

Total control of your installation

Check your production and consumption in real time, and find out if the energy you are consuming comes from your solar panels, your battery or your electricity grid.

No lock-in period

It will last as long as you want and need it to, with no lock-in period or penalties.

24/7 service

Enjoy 24/7 support on 900 92 33 33 33, our exclusive Smart Solar customer service number.

Peace of mind

Your savings never stop: in the event of a production stoppage, we compensate you financially during the repair days.

*Price with taxes. Includes: Indirect taxes: VAT (21 %) for the Iberian Peninsula and the Balearic Islands.
For the Canary Islands, (7 %) IGIC (General Indirect Canary Island Tax) applies, and for Ceuta and Melilla, (4 %) IPSI (Tax on Production, Services and Imports) applies.

I+Pack Solar Conditions

Any questions?

We'll help you find the answer you're looking for. Take a look at our most frequently asked questions!

You can request any of the services, 24 hours a day, 7 days a week, by calling 900 92 33 33. I+Repair has a grace period of 30 days from the date of signing up for the services for those customers who already have a solar installation carried out by Iberdrola. And for those customers who sign up for a solar installation, the grace period (30 days) starts on the day the installation begins to produce.

Residential customers (with Tax Id (NIF or CIF)), who have a photovoltaic installation carried out by Iberdrola (up to 15 kWp) can sign up. To sign up, you can call us on 900 92 33 33, or if you prefer, visit the nearest service point

You can cancel the contract at any time, without any type of penalty, signing up for these services does not require any lock-in period for the service

Payment will be made within a maximum of 3 months from the resolution of the incident.

You will receive a compensation of €1.5/day for each day your installation is out of service, starting from the day the repair request is notified and generated, until the day it is repaired.

You will receive compensation of €1.50 for each day that the installation has been out of production for various reasons. The reasons can be very varied, disconnection of the wiring, problems with the circuit breaker, error in the inverter, etc. Problems arising from weather conditions such as accumulation of snow or haze or other problems that are not considered as a cause of unavailability of the installation, are excluded.

Because you can enjoy additional cover, not included in the guarantee. The manufacturer's guarantee normally only covers mechanical breakdowns, whereas with this service, you are protected against unforeseen events such as accidental damage, damage caused by corrosion or rust, software upgrades, etc.

You will receive compensation of €1.5/day for each day that your installation is out of service from the day the repair request is notified and opened until the day it is repaired. The amount resulting from multiplying €1.50 by the number of days is the total compensation due to unavailability, this amount will be reflected in the invoice as a discount. If the amount of compensation is greater than the amount to be billed and if you have a direct debit to your bank account, you will receive a credit to your account for the remaining amount, if you do not have direct debit the outstanding amount will be deducted from future invoices.