3 months FREE when signing up
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Check your consumption

Receive customised alerts to help you become more energy efficient.

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Peace of mind

When times get hard

We insure the payment of your electricity bills up to €600 in the event of Temporary or Absolute Disability, Hospitalisation or Death.

Control

Coverage

Don't worry

We take care of your household appliance breakdowns: it includes travel and 2 hours of labour.

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Digital security

Always connected and protected

24/7 assistance and advanced protection services for your devices. .

 

A service that offers so much more

When signing up for the Home Smart Assistant, you will benefit from total control of your consumption, advanced digital protection and technical assistance whenever you need it.

 
  • Check verde
    More control and peace of mind Check the use of your household appliances, analyse your habits and compare them to those in similar homes to save more. Activate alerts on holidays, detect irregular consumption and check the power you signed up for.
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    Customised advice Get consumption alerts, customised reports and recommendations to save on your bill.
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    Household appliance repair Including travelling and 2h of labour for breakdowns in the home.
 
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    Personal surveillance Protection of identity, email accounts and cards. Including digital deletion to keep your data safe.
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    Advanced protection Antivirus, parental control and analysis of vulnerabilities on your devices.
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    Optimisation and connectivity It improves the performance of your devices, sorts connection problems and securely saves your files on cloud storage.
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    Full peace of mind Comprehensive technical support: IT assistance, 24/7 remote support, help with smart devices and assistance at home if needed.

A service that offers so much more

Our insurance is there to accompany you and ensure that energy is not a burden in times of difficulty.

  Compensation Insured age group Additional information
Temporary incapacity (*) 250€ (x2) Under 67 years of age €250 after 30 consecutive days in this situation and
an additional €250 after 210 consecutive days.
Hospitalisation (*) 250€ Under 67 years of age (for any reason) Between 67 and 99 years (for accident) After 3 consecutive days in this situation.
Absolute and permanent incapacity 600€ Under 67 years of age -
Death 600€ Under 67 years of age (for any reason) Between 67 and 99 years (for accident) —
Temporary incapacity (*)
Compensation

250€ x (x2)

Insured age group
Under 67 years of age
Additional information
€250 after 30 consecutive days in this situation and
an additional €250 after 210 consecutive days.
Hospitalisation (*)
Compensation

250€

Insured age group
Under 67 years of age (for any reason) Between 67 and 99 years (for accident)
Additional information
After 3 consecutive days in this situation.
Absolute and permanent incapacity
Compensation

600€

Insured age group
Under 67 years of age
Additional information
-
Death
Compensation

600€

Insured age group
Under 67 years of age (for any reason) Between 67 and 99 years (for accident)
Additional information
—

(*) Coverage for Temporary Incapacity and Hospitalisation are mutually exclusive. Active workers will be covered for Temporary Disability. Persons who are not actively working will be covered by Hospitalisation.

The compensation amount will be used by Iberdrola to set up credit for the electricity and/or natural gas supply contract covered by the insurance, meaning you pay nothing for bills included in the insured contract until your compensation balance is spent.

 

Want to sign up?

Call us on 900 22 45 22

Or visit any of our Customer Service Points

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Indirect taxes: VAT (21%) for mainland Spain and the Balearic Islands. For the Canary Islands the IGIC (7%) would apply and for Ceuta and Melilla the IPSI (4%).

 

Any questions?

Here are some of the most frequently asked questions

Smart Assistant: Breakdown of your bill's consumption listed by categories and appliances. Estimated electricity consumption broken down, with a high degree of accuracy, based on your home's real hourly electricity consumption measured with the smart meter and a mathematical algorithm. Detailed evolution of your consumption history in € and kWh. Monthly report with summary of expenses and consumption on the APP and custom notifications.

Digital Home: protect your devices against viruses and malware, set parental controls, monitor your bank cards and emails for potential vulnerabilities, and get reports on your online presence. In addition, we offer 24/7 comprehensive technical support and assistance for home automation devices, optimising your connectivity and ensuring an efficient digital experience.

Repair service is included for mechanical, electronic or electrical breakdowns of household appliances in the home: covering the travel of a qualified technical and 2 hours of labour for free for our customers: fridge, washing machine, electric cooker, electric oven (no microwave), extractor hood, dishwasher, tumble dryer, freezer and electric boiler. The cost of parts and labour time in addition to those covered shall be borne by the Customer.

The electricity contract bills to which the service is associated will be insured in the event of temporary disability or hospitalisation, absolute and permanent disability or death, up to a maximum of €600. Coverage depends on your age and employment status as indicated in the terms and conditions. In the event of a claim, you will not have to pay anything for the bills of the insured contract until the amount of the compensation has been used up. This new coverage applies from 1 September 2025 for customers who at such date have signed up for the Home Smart Assistance and from the signing up date for later activations.

Any residential customer. It is compulsory to have any energy supply contract with Iberdrola Clientes.
You can sign up by suing our App or Web, calling us on 900 110 or, if you prefer, by visiting your nearest customer service point. You can also sign up for it using our APP or website.
You can cancel at any time without penalties. Furthermore, since it is a Services Pack (Smart Assistant, Digital Home and Essential Payments Protection), you can cancel any of the services in the Home Smart Assistant service and keep only those you are interested in, at the price published on the web.
No, it is not necessary.
You can request the repair of the breakdown 24 hours a day, 7 days a week on our app, or if you prefer, by calling 900 22 45 22. Within 24 hours, a technician will be at your home to repair your breakdown. All repairs will have a minimum guarantee of six months.

You must contact the MetLife, on of the main insurers worldwide, by email (siniestros-sp@metlife.es), on the phone number +34 91 725 00 77, from 09:00 am to 07:00 pm except for Fridays in the summer and before a bank holiday, until 5:00 p.m. Metlife will process the claim and, where appropriate, notify Iberdrola of the compensation. You can also easily report it from your mobile phone or any other device on the linkReport your accident | MetLife

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