I+Pack Plus Solar - Iberdrola

50% discount for 4 months

What does the I + Pack Plus Solar service offer?

Our most comprehensive service. Protecting you from any unexpected issues. It includes financial compensation for production downtime as well as a full professional service including cleaning. Enjoy all you need to get the most out of your installation. Moreover, as an I+Solar customer, you benefit from a special price on solar panel cleaning, available whenever you need it.

Up to €300 per year in repairs

The repair service includes travel, labour, and parts, with a €300 annual limit. Additionally, you will be compensated for each day your installation is unable to generate power.

Review of the installation and cleaning every 2 years

On-demand preventive inspection of your installation (floor and roof), during with a professional will perform the necessary checks to ensure peak performance. We even include panel cleaning.

Compensation due to unavailability

You will be compensated financially for every day your system is down for repairs.

Main advantages

If you are a resident customer, have a photovoltaic installation and are also a self-consumer with Iberdrola You can enjoy I+Pack Plus Solar!

Full coverage

We repair your breakdowns, inspect your installation, and clean your panels every two years at no additional cost.

No lock-in period

If you are not satisfied, you can unsubscribe at any time at no additional cost.

Inmediate support

24/7 assistance. We respond to your fault in less than 48 hours and in less than 5 days we will check your installation.

Guaranteed savings

We compensate you financially for every day your facility is unable to produce due to a breakdown.

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*Price with taxes. Includes: Indirect taxes: VAT (21 %) for the Iberian Peninsula and the Balearic Islands.
For the Canary Islands, (7 %) IGIC (General Indirect Canary Island Tax) applies, and for Ceuta and Melilla, (4 %) IPSI (Tax on Production, Services and Imports) applies.

I+Pack Plus Solar Conditions

Any questions?

We'll help you find the answer you're looking for. Take a look at our most frequently asked questions!

You can request any of these services 24 hours a day, 7 days a week by calling 900 92 33 33 or using our APP.

A 30-day grace period applies from the date of contracting services for customers who already have a solar installation. And for those customers who contract a solar installation, the grace period (30 days) begins the day the installation begins to produce.

No, signing up for these services does not entail a lock-in period.

Residential customers (with NIF or CIF) who have a photovoltaic installation (up to 10 kWp).

By calling 900 11 00 11 or, if you prefer, by visiting your nearest service point. You can also sign up for it using our app or website.

You can cancel at any time without penalties.

Payment will be made within a maximum of 3 months from the resolution of the incident.

You will receive a compensation of €1.5/day for each day your installation is out of service, starting from the day the repair request is notified and generated, until the day it is repaired.

You will receive compensation of €1.50 for each day the facility has been out of production for various reasons. The reasons can be very varied, disconnection of the wiring, problems with the circuit breaker, error in the inverter, etc. Problems arising from weather conditions such as snow accumulation or haze, or other conditions that are not considered causes of facility unavailability, are excluded.

You will receive a compensation of €1.5/day for each day your installation is out of service, starting from the day the repair request is notified and generated, until the day it is repaired. The amount resulting from multiplying €1.50 by the number of days is the total compensation for unavailability. This amount will be included on your invoice as a discount. If the compensation amount is greater than the amount to be invoiced and if your bank account is direct debited, you will receive a credit to your account for the remaining amount. If you do not have direct debit, the outstanding amount will be deducted from subsequent invoices.

A specialised technician will visit your home to inspect the entire installation and clean the panels. This revision will be carried out every two years at the client's request, and both services, review and cleaning, will be performed at the same time.

You can request a visit whenever you wish. We will contact you within 2 working days to arrange a visit within the following 15 working days.

The service includes a maintenance visit with cleaning of panels every 2 years. The visit will be done at the customer's request.

No, since they are part of the same service, this means, during the revision of the installation, the cleaning of the panels will be done. If you require a one-off cleaning service, independent of the maintenance service, a special rate is available.

With this service, any possible breakdowns in the photovoltaic installation are no longer a problem. A qualified technician will travel to your house to repair the breakdowns. We cover all repair costs (travel, labour and parts) up to €300 per year and without any limits on the work carried out.

With this service you have an annual balance of €300 for repairs, so if you need a repair that exceeds the amount you have available at that moment, we will provide you with a free estimate for the difference.

The cost of travel, labour, parts and taxes necessary required for repairing the breakdown will be cover up to a maximum cost per annum of 300 euros and with no limit on interventions.

We will solve most of the repairs for your installation, however, there may be faults that are caused by a bad installation, not complying with the current regulations, etc.In these cases, we cover the technician's travel expenses and the first 3 hours of labour. In such cases, travel and the first three man-hours are covered.

You can request it by calling for a repair 24 hours a day, 7 days a week by calling 900 92 33 33 or using our app.

A technician will contact you to help you within 48 hours and, if necessary, make an appointment to come to your home to carry out the repair.

Because you will be able to enjoy additional coverage not included in the guarantee. The manufacturer's warranty, normally only covers mechanical breakdowns, whereas with this service, you'll be protected against any unforeseen events such as accidental damage, damage caused by corrosion or rust, software updates, etc.