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COVID-19. Your health is paramount, which is why we are guaranteeing the electricity/gas supply and customer service over the telephone and through digital channels. More Information
Estimado Cliente,
En Iberdrola hemos aplicado las medidas de prevención necesarias para cuidar la salud de nuestros clientes y empleados, pero seguimos trabajando para garantizar el mejor servicio.
Para poder asegurarte la atención y asesoramiento hemos reforzado nuestros canales digitales, así como el teléfono gratuito900 225 235, donde estamos disponibles a cualquier hora del día y todos los días de la semana.
Recuerda que tanto en la App de Clientes como en la web Iberdrola.es puedes realizar gestiones sobre tu contrato de forma sencilla e intuitiva. Si todavía no usas nuestros canales digitales y quieres empezar a hacerlo, haz click aquí.
Con la confianza de que pronto superaremos esta situación entre todos, esperamos que tanto tú como tus familiares y amigos os encontréis bien. Cuenta para ello con toda nuestra energía.
If you are self-employed or an SME, you can put off paying your bills during the state of alarm, without being cut off or having your contract terminated.
Learn about all our Made-to-Measures Plans and select the one that best suits your current situation. Remember, you can switch whenever you like, easily and free of charge.
We will help you to pay your bills by providing different methods of payment and an option to pay in several monthly instalments at no additional cost to you.
"BONO SOCIAL" SUBSIDISED ELECTRICITY RATE FOR SELF-EMPLOYED PEOPLE AFFECTED BY COVID-19
According to Article 28 of Royal Decree-Law 11/2020 of 31 March, a new "Bono Social" subsidised electricity rate has been created. It is available to self employed workers and sole traders who find themselves in any of the following circumstances because of the COVID-19 epidemic:
They have completely stopped working.
During the month prior to the request for the "Bono Social" subsidy, their turnover has fallen by 75% compared to the average turnover for the previous six-month period, under the terms established in Royal Decree-Law 8/2020 of 17 March.
The Bono Social subsidised electricity rate applies to the applicant's main home and must be supplied under a Voluntary Price for the Small Consumer (PVPC, in the Spanish acronym) electricity contract. If the holder of the contract for which the Bono Social Subsidy is requested is a company or a legal person, the contract must be transferred to a natural person.
To be entitled to the "Bono Social", the income of the account holder of the supply point or his or her family unit must be no higher than:
18.799€ (2.5xIPREM of 14 payments) if there are no minors in the family unit.
22.559€ (3xIPREM of 14 payments) if there is a minor in the family unit.
26.318€ (3.5xIPREM of 14 payments) if there are two minors in the family unit:
The maximum term of this Bono Social will be six months.
All necessary documentation must be sent by email to the addresses provided by the retailers on their websites.
COVID-19. Your health is paramount, which is why we are guaranteeing the electricity/gas supply and customer service over the telephone and through digital channels. More Information 
