Here you will find some of the most frequent questions, with their answers.
Yes, all our Made to Measure Plans are green. They use 100% certified renewable energy with Guarantee of Origin, reducing CO2 emissions and helping to take care of the environment. We certify the energy through the National Markets and Competition Commission (CNMC), which corroborates that the energy supplied to customers with Made to Measure Plans is 100% renewable.
Yes, they do. e-billing is one of the benefits of the Made to Measure Plans. Electronic billing is quick, secure (bills are legally valid), convenient, ecological and, what's more, it's free.
All Made to Measure Plans other than the Stable Plan and the Night Plan require a smart meter installed in the system to give us remote access to data about your hourly consumption and to bill you for the cheaper rate hours according to the promotion.
Control your Electric Vehicle Plan with our app
View all invoices
You'll be able to see all your bills and keep them up to date. Quick and easy access.
Know your consumption
See your savings progress at all times and manage your products wherever you are.
Change your plan
If you want to change your current Plan, you can do so immediately. Choose the one that suits you best.
Change your hours
Choose the hours you want to save and change them in real time. Saving, to the millimetre.
Change power capacity
If you think you need more power, or prefer to turn it down, you can do so in real time.
Pay with card or Bizum
Access and pay your bills directly from the app with your bank card or via Bizum.
Download your invoices
You can download your invoices in PDF or get them sent to you by email. Convenient and eco-friendly.
Report and seek advice about breakdowns
You will be informed of the status of possible breakdowns and maintenance in your home.