Smishing is a type of fraud in which criminals use text messages (SMS) to trick people. Fraudsters impersonate Iberdrola to make the messages appear legitimate and redirect the recipient of the message to fake websites for the purpose of obtaining confidential information or making fraudulent payments.
Is this type of fraud common?
Smishing is an increasingly common fraud technique because text messages are widely used and often considered more reliable than emails.
How can I identify a type of smishing?
To identify smishing, you should check if the message is unexpected, if it contains unknown links that may direct you to fraudulent websites to provide information, if they attempt to generate urgency or fear to persuade you to act immediately, or if the message contains spelling or grammatical errors.
Tips to protect yourself
Verify the email address
Check that the email address corresponds to the person or organisation sending the email
Be wary of the message's tone
Be wary if the message requires urgency, sounds scary or offers an offer that is too good to be true.
Protect your personal data
Check that the page to which the link redirects you is authentic and secure before providing your details.
Iberdrola protects you
Our security measures ensure that all your transactions, contracts and payments are always well protected.
Secure password access to My Customer Area and Customer App
Pay your bills securely with PSD2 protocol
We will never ask you for private data in an email or SMS
In key processes, identity verification is carried out twice