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Enquiry mailbox

Send us your question

Tell us what you need to know and we'll get back to you as soon as possible.

What would you like to do?

If you like, you can also write to us at clientes@tuiberdrola.es

Call us

Would you like to call us?

Our agents will be happy to help you 24 hours a day.

To streamline the process, remember to have an Iberdrola bill and the contract holder's national identity number to hand.

Customer services
900 225 235

Technical support
900 224 522

How to collaborate with Iberdrola

Would you like to join the Business Collaborator Channel?

Iberdrola Business Partners get great perks like these:

Diversify your business

Boost your income with compensation for every gas or electricity contract signed.

Certified collaborator

Use our brand on uniforms, vehicles, in stores, offices, etc.

Access to services

You will have access to sector news, courses, subscriptions to newsletters, etc.

Become a collaborator

Complaints

Complaints

If you want to send us a complaint or track the status of a complaint, the following channels are available

Lodge a complaint

Check complaint status

Service points

Customer Service telephone number

900 225 235

24 hours

Email address

Fax

In writing

Complaints Department

Apartado de Correos

61090 - 28080 Madrid

Complaints guidelines

Guidelines for Handling Customer Complaints and Claims

Our commitment to our customers is clearly set out in our guidelines on how to handle their complaints:

Complaints guidelines

All complaints received are registered in our computer systems and the customer may request information about them via any of the channels indicated. The process the complaint will undergo is as follows:

Open
Your complaint has been entered on our system and is ready for processing to start.

In process
We are working on your complaint. Sometimes it will be necessary to ask you for more information or documents, or we will have to contact your distributor or service provider in order to deal with it.

Closed
Your complaint has been resolved. Notification of the result has already been sent to you.

IBERDROLA CLIENTES, S.A.U. is committed to replying to any complaint in as short a time as possible, taking no longer than one month from the date of receipt at our complaints centre. The reply?s purpose is to inform the customer of the actions that have been or will be taken to resolve the incident raised in the complaint. A reply does not necessarily mean that the incident has been resolved. This is because actions may often be required that take longer than the established time limit for replying.

We are also part of the arbitration system. You can consult all the information  here

For online contracts, the European ODR platform is available

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We're sorry, an error has occurred in processing your complaint.

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Customer Service Point

Pay us a visit

Find the closest customer service point to your home or workplace. Just enter your town or postal code.

Puntos de atención cercanos a:

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Resultados

Interesting documents

Frequent operations

Find the forms to do the most common operations here to get things done more quickly and easily.

Right to withdraw

Right to withdraw

As a user and consumer, you have the right to withdraw from this contract within the next 14 calendar days without need for justification. The withdrawal period will expire 14 calendar days after formalising the contract.
If you withdraw from the contract, the supply will not be interrupted if you reinstate the contract you had with your previous supplier for this supply point, provided you are the contract holder. If you were not the contract holder of the previous supply, the supply will be attended to by the corresponding retailer.
If the supply is activated before you exercise your right to withdraw, provided you have agreed to this in the Contract, you will be billed for the energy actually consumed until the change of retailer takes effect without any extra costs or penalties.
If any action has been taken in the field derived from the Contract (registration of the supply, changing voltage, etc.) these amounts will be applied by the retailer and you will be billed for these together with any energy consumed. To exercise your right to withdraw, you must notify IBERDROLA CLIENTES, S.A.U. with registered address at Plaza Euskadi 5, 48009 BILBAO, tel: 900 225 235, Fax 944 663 433 and email address desistimiento@iberdrola.es, of your intention by sending an unambiguous statement (for example, a letter sent by post, fax or email).
You can use the withdrawal form provided below, although this is optional. You can also complete a copy of the form or send it, or another type of unambiguos statement, electronically through our website www.iberdrola.es.
If you decide to use this method, we will acknowledge receipt of your withdrawal by reliable means (for example, by email) without delay. In order to comply with the withdrawal period, it is sufficient that you notify us that you are exercising your right before the end of the withdrawal period.

Right to withdraw

ComunicA service

ComunicA service

IBERDROLA has launched ComunicA, a pioneering video-interpretation service that answers questions and offers personalised advice to people with hearing disabilities.

Accessible to people with hearing disabilities

Svisual telephone platform

Video-interpreter or chat communication

Para poder acceder a nuestro servicio ComunicA, debes aceptar la política de privacidad y las condiciones de uso
Access the service

Our social networks

Our social networks

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