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Are you already an Iberdrola customer?

Complaints
If you would like to lodge a complaint, you can contact us as follows:
Customer Service Points
View map View map
Letter
Departamento de reclamaciones (Claims Department)
Apartado de correos
61090 - 28080 Madrid
Claims Service Hotline
900 225 235
24 hours
Fax
901 20 20 28
Online
Go to the form
All claims received are registered in our computer systems and the customer may request information about them via any of the channels indicated.

IBERDROLA CLIENTES, S.A.U. is committed to replying to any claim in as short a time as possible, taking no longer than one month from the date of receipt at our claims centre. The reply's purpose is to inform the customer of the actions that have been or will be taken to resolve the incident raised in the claim. A reply does not necessarily mean that the incident has been resolved. This is because actions may often be required that take longer than the established time limit for replying.

We are also part of the arbitration system. You can see all the information here.

For online sign-ups, the European ODR platform is available
How to become an Iberdrola commercial partner
Do you want to join our Commercial Partner Channel?
Diversify your business
Supplement your income with compensation for each electricity or gas contract closed
Endorsed partner
Assignment of the right to use the brand on uniforms, cars, shops, offices, etc.
Services
Current affairs, news and events in the sector, training courses, free sign-up for newsletters, etc.
BECOME A PARTNER
ComunicA
IBERDROLA has set up ComunicA, a pioneering video-interpretation service to deal with the enquiries from users with hearing impairments and offer them personalised advice.
Accessible to persons with hearing impairments
SVisual telephony platform
Communication with video-interpreting or chat
Comunica is available Mondays to Fridays between 8:00 and 20:00, and on Saturdays, Sundays and Holidays between 11:00 and 19:00.
In order to access our ComunicA service, you must accept the privacy policy and the conditions of use
ACCESS THE SERVICE

Documents of interest

This page includes the forms with information on how to manage your contracts easily and quickly.