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Right to withdraw

As a user and consumer, you have the right to withdraw from this contract within the next 14 calendar days without need for justification. The withdrawal period will expire 14 calendar days after formalising the contract.
If you withdraw from the contract, the supply will not be interrupted if you reinstate the contract you had with your previous supplier for this supply point, provided you are the contract holder. If you were not the contract holder of the previous supply, the supply will be attended to by the corresponding retailer.
If the supply is activated before you exercise your right to withdraw, provided you have agreed to this in the Contract, you will be billed for the energy actually consumed until the change of retailer takes effect without any extra costs or penalties.
If any action has been taken in the field derived from the Contract (registration of the supply, changing voltage, etc.) these amounts will be applied by the retailer and you will be billed for these together with any energy consumed. To exercise your right to withdraw, you must notify IBERDROLA CLIENTES, S.A.U. with registered address at Plaza Euskadi 5, 48009 BILBAO, tel: 900 225 235, Fax 944 663 433 and email address desistimiento@iberdrola.es, of your intention by sending an unambiguous statement (for example, a letter sent by post, fax or email).
You can use the withdrawal form provided below, although this is optional. You can also complete a copy of the form or send it, or another type of unambiguos statement, electronically through our website www.iberdrola.es.
If you decide to use this method, we will acknowledge receipt of your withdrawal by reliable means (for example, by email) without delay. In order to comply with the withdrawal period, it is sufficient that you notify us that you are exercising your right before the end of the withdrawal period.

Right to withdraw