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900 225 235 
24 hours 
900 22 45 22 24 hours ARE YOU ABROAD?
| Language | Calls from Spain | Calls from abroad |
|---|---|---|
| French | 900 322 033 | 96 232 80 22 |
| English | 900 322 044 | 91 649 63 30 |
| German | 900 322 049 | 96 232 80 21 |
| Spanish, Catalan, Basque y Valencian | 900 225 235 | 91 649 63 28 |
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Complaints
If you would like to lodge a complaint, you can contact us as follows:
Customer Service Points
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Letter
Departamento de reclamaciones (Claims Department)
Apartado de correos - 61090
28080 Madrid
Apartado de correos - 61090
28080 Madrid
Claims Service Hotline
900 225 235
24 hours
24 hours
Fax
901 20 20 28
Online
Go to the form 
Guidelines for the Handling of Customer Complaints and Claims
Our commitment to customers is clear in our guidelines on how to handle their complaints
Claims All claims received are registered in our computer systems and the customer may request information about them via any of the channels indicated. The process the complaint will undergo is as follows:
IBERDROLA CLIENTES, S.A.U. is committed to replying to any claim in as short a time as possible, taking no longer than one month from the date of receipt at our claims centre. The reply's purpose is to inform the customer of the actions that have been or will be taken to resolve the incident raised in the claim. A reply does not necessarily mean that the incident has been resolved. This is because actions may often be required that take longer than the established time limit for replying.
We are also part of the arbitration system. You can see all the information here.
For online sign-ups, the European ODR platform is available
Open
Your complaint has been entered in our system and is ready for processing to start.
In process
We are working on your complaint. Sometimes it will be necessary to ask you for more information or documents, or we will have to contact your distributor or service provider in order to deal with it.
Closed
Your complaint has been resolved. Notification of the result has already been sent to you.
IBERDROLA CLIENTES, S.A.U. is committed to replying to any claim in as short a time as possible, taking no longer than one month from the date of receipt at our claims centre. The reply's purpose is to inform the customer of the actions that have been or will be taken to resolve the incident raised in the claim. A reply does not necessarily mean that the incident has been resolved. This is because actions may often be required that take longer than the established time limit for replying.
We are also part of the arbitration system. You can see all the information here.
For online sign-ups, the European ODR platform is available
How to become an Iberdrola commercial partner
Do you want to join our Commercial Partner Channel?
ComunicA
IBERDROLA has set up ComunicA, a pioneering video-interpretation service to deal with the enquiries from users with hearing impairments and offer them personalised advice.
Documents of interest
This page includes the forms with information on how to manage your contracts easily and quickly.