Who we are
IBERDROLA CLIENTES, S.A.U. (hereinafter IBERDROLA), with registered address at Plaza Euskadi 5, 48009 Bilbao (Bizkaia) and address for taxation purposes at C/ Tomás Redondo 1, 28033 Madrid. For more information you can call us at 944151411, or contact us through the following e-mail address firstname.lastname@example.org
The company is registered in the Register of Companies of Bizkaia in volume 5448, folio 19, page BI-63981, entry number 1, with Tax ID no. A-95758389. It is included on the List of Electricity and Natural Gas Retailers drawn up by the National Markets and Competition Commission.
Codes of professional conduct
IBERDROLA takes part in Autocontrol (Asociación para la Autorregulación de la Comunicación Comercial) and jointed the Code of Conduct in Publicity and the Ethical Code for e-Commerce and interactive Publicity, which are available in its site www.autocontrol.es.
IBERDROLA and its employees are bound by the internal rules of Corporate Governance and its Code of Ethics, which are available in the site www.iberdrola.es.
Registration for the services as a registered user
Access and users
The provision of the service of the Portal is free. This notwithstanding, IBERDROLA reserves the option of placing the condition for access to some services of prior registration by the USER by means of completion of the User Registration Form, which is available to anyone wishing to register as a REGISTERED USER.
To access certain services, it is necessary to register as a REGISTERED USER of www.iberdrola.es. Collection and treatment of the data required to complete the Registration Form shall be subject to chapter on security and protection of personal data.
IBERDROLA, in order to improve the www.iberdrola.es website, reserves the right to modify, suspend, or discontinue the presentation, configuration, technical specifications, contents and services of the websites, at any time without notice to USERS.
At IBERDROLA, one of our prime objectives is to ensure that everyone, regardless of disabilities, age or the type of technology used, is able to access our corporate website without problems.
For this purpose, the IBERDROLA website has been developed in compliance with the Web Content Accessibility Guidelines 2.0 issued by W3C (The World Wide Web Consortium), as it is ertified by Technosite, business belonging to the Foundation ONCE. For more information on accessibility criteria, please refer to Accessibility section.
IBERDROLA guarantees that all the content and services offered on www.iberdrola.es website respect the principle of the dignity of persons, the principle of non-discrimination for reasons of race, sex, religion, thought, nationality, inability or any other personal or social circumstance, including the principle of the protection of adolescence and childhood.
The USER undertakes to make proper use of the of the content and services of www.iberdrola.es, which may under no circumstances be used for illegal purposes or ones which may be contrary to civil order, the defense of the nation or public health. Any use by the USER of the content and services must respect the principles stated in the above paragraph.
USERS coming to this web site are expressly authorized to view all the information it contains, as well as to download or make private reproductions of same on their own computer systems, as long as the elements reproduced are intended solely for the USER's personal use; they may not be granted or transferred to third parties or installed in any server connected directly or indirectly to the Internet or to a local area network in such a way so as to enable third parties to access this information belonging to IBERDROLA by means other than the web site itself.
Intellectual and industrial property
The intellectual and industrial property rights contained in the web pages of www.iberdrola.es, their graphic design and computer codes, including the trade names, brands and distinctive signs, are the property of IBERDROLA, unless where it is stated that they are the property of another.
Any reproduction, distribution, marketing or transformation of their content, which has not been expressly authorized by its owners, constitutes an infringement of the intellectual and industrial property rights protected by law.
Any infringement of the restrictions or prohibitions contained in the foregoing paragraph shall be considered a breach of the intellectual property rights of IBERDROLA and shall incur the legal responsibilities established to this effect, which may be persecuted by IBERDROLA, which shall be entitled to exercise the corresponding administrative, civil or criminal actions.
Exclusion of guarantees and responsibilities
Access to and use of the www.iberdrola.es pages is made under the sole and exclusive responsibility of the USER.
IBERDROLA does not guarantees the accuracy and reliability of the information contained in the www.iberdrola.es pages which are not own-elaborated and whose content belongs to third parties information sources. IBERDROLA shall only be liable for its own services and contents directly elaborated by IBERDROLA and identified as its intellectual and industrial property.
IBERDROLA neither guarantees nor is liable for any damages of any kind, which are due to the following circumstances:
1. The lack of continuity of the operation of www.iberdrola.es, including the incorrect operation of the web pages. 2. The lack of use, suitability or validity of the services and content provided on www.iberdrola.es with regard to the results and expectations of the USER. 3.The existence of viruses or programs in the USER's computer or due to the presence of a virus in the services provided by third parties through www.iberdrola.es. 4. The access by non-authorized third parties to the conditions, characteristics and circumstances of access and use of USERS to www.iberdrola.es website. 5.Under no circumstance, including indirect, special, consequential, punitive damages, negligence, loss of revenues, lost profits, loss of goodwill, loss of use, loss of profit, loss of data, etc. arising out of or in connection with the access to and/or the use of www.iberdrola.es website.
Use of "cookies"
English and Basque translation
The information and documentation available on this web site in English and Basque is provided for informational purposes only. In the event of a discrepancy between the content of the English version and the original Spanish version the latter shall prevail.
Jurisdiction and applicable legislation
© 2016 Iberdrola, S.A. All rights reserved.
SECURITY AND PROTECTION OF PERSONAL DATA
Access as register user
To access certain services, it is necessary to register as a REGISTERED USER of www.iberdrola.es. The data required to complete the Registration Form are provided freely and voluntarily such that the data must be accurate and truthful.
REGISTER USER undertakes to make proper use of the content and services of www.iberdrola.es, which may under no circumstances be used for illegal purposes or ones which may be contrary to civil order, the defense of the nation or public health, not to disclose to any third party its username and password, and to communicate to IBERDROLA its loss, robbery or any other risk of access to its username and password.
When registering as REGISTER USER, the USER accepts its personal data to be included in an automated and/or data file.
Protection of personal data
Unless otherwise stated on the website forms asking for the USER's data, the sole purpose for collecting and processing personal data is to manage the information provided in the enquiries, subscription of products or services, that the USER submits to IBERDROLA through the website, to ensure compliance with the website's conditions and fulfil legal obligations applicable thereto.
The data requested from the USER on the website forms is mandatory unless otherwise stated on the corresponding form. If the USER does not provide the requested mandatory data, IBERDROLA will be unable to process the form.
Should the request include personal data relating to natural persons other than the individual making the request, the user must inform them of the content of this clause prior to their inclusion in accordance with article 5.4 of the Personal Data Protection Act (Law 15/1999).
As established in the Personal Data Protection Act (Act 15/1999), you may exercise at all times your right to access, change, oppose and cancel your personal data by sending a letter, together with a copy of your ID card or passport, through the channels established in Royal Decree 1720/2007 of 21 December, approving the Implementing Regulations of Personal Data Protection Act (Act 15/1999 of 13 December).
Consent to use of electronic communication channels with customers and users of Iberdrola.com
At the Sales Department of IBERDROLA, we want to ensure that all marketing communications we send our customers comply with current laws.
Accordingly, under the Services in the Information Society and e-Commerce Act 32/2002 and the Telecommunications Act 9/2014 dated May 9, we hereby advise you that IBERDROLA may send you through electronic channels information on products and services from IBERDROLA or third parties, whether they relate to energy or not, the home, leisure activities, telecommunications and financial services, if we have been expressly authorized to do so when you provided us with your personal details.
This authorization may be revoked at any moment by emailing Lssi@iberdrola.es , and by clicking the relevant link included in marketing messages you receive.
The transaction pages through which users of www.iberdrola.es can contract IBERDROLA products and services are located on a secure site. To confirm that you are viewing our company´s Web site, please look for the word IBERDROLA on the upper navigation bar. Likewise, you may check that you are viewing a secure site by looking for the URL in Properties (right-mouse click). The URL begins with 'https', with the’s’ indicating that the content is provided through a secure site.
The www.iberdrola.es pages provide links to other content which is the property of third parties. The sole object of the links is to provide the USER with the possibility of complementing information through these links. IBERDROLA does not under any circumstances accept any liability for the results which may be occasioned to the USER through accessing these links.
The USER and any other natural or legal person who may foresee to establish any technical device to link their website to www.iberdrola.es website must ask for and obtain prior written authorization from IBERDROLA. The link to www.iberdrola.es website neither imply, in any case, the existence of any kind of relationship between IBERDROLA and the owner of the site, nor the acceptance, from IBERDROLA, of its content or services.
© 2016 Iberdrola, S.A. All rights reserved.