What does it include?
Home Electricity Protection
For €7.20* a month you get:
A visit in under 3 hours and up to €550 in urgent electrical breakdown repairs.
Household Appliance Protection 10
Up to €300 for repairs per kitchen appliance or TV.
An annual visit from a technician with up to 3 hours labour to change electrical fittings, lights or domestic appliances, or to programme electronic devices.
*Price including taxes. Includes indirect taxes: VAT (21%) for the Iberian Peninsula and the Balearic Islands. For the Canary Islands, the IGIC (7%) applies and for Ceuta and Melilla, the IPSI (4%) applies.
And if you want more....
Home Electricity Protection Plus
Home Electricity Protection plus air conditioning cover. So you can have even more peace of mind, for just €8.41 a month.
Here you will find some of the most frequent questions, with their answers, in case they can help you.
With the Home Electricity Protection service your electrical installation and kitchen and TV appliances will be covered against any electrical and/or electronic fault. A qualified technician will visit your home to repair it. We cover all repair costs (travel, labour and parts) up to €550 for the electrical installation and €300 per electrical appliance per year and without any limits on the work carried out.
If the appliance is not repairable for any justifiable reason, we will compensate you with up to €300 per appliance, depending on its age.
In addition, it includes the Electrical DIY service with annual maintenance by a qualified technician, including travel costs and up to 3 hours labour. With this service you can change any electrical device (plugs, switches, etc.), lamps or wall lights, install electrical appliances or even configure technological equipment such as your new Smart TV or your children's console.
Any residential customer You do not need to have an energy supply contract with Iberdrola Customers.
You can sign up for the service by calling us on 900 110 011 or, if you prefer, by visiting your nearest service point.
You can sign up for it using our app or on our website
You can request any of the services 24 hours a day, 7 days a week by calling 900 22 45 22 and the electrical appliance repair service; you can also request it on our app.
We will deal with any emergency breakdowns of your electrical installation within 3 hours and the rest within 48 working hours.
You can cancel at any time without any type of penalty.
In addition, since this is a Service Pack (Household Appliance Protection 10 and Electrical Emergencies), the Customer may cancel one of the services included in the Pack at any time, in which case only the selected service will remain in force.
Any more questions?
We will resolve them for you via any of our channels.
You might also be interested in ...
The peace of mind of knowing that we will attend to your electrical breakdowns in less than 3 hours.
Protection Electrical Appliances
Up to €300 for repairs to 10 domestic appliances, including your TV.
Protection Air Conditioning
We take charge of breakdowns to your equipment and its installation.