Your electricity bill iberdrola

Understand, download and manage your direct debit payments

Servicios de Movilidad Eléctrica Iberdrola

Understand your bill in 6 steps

Model of the first page of an Iberdrola bill indicating the billing period (07/01/2026 - 08/02/2026) within the bill summary section

Billing period

The period indicates the exact dates covered by the bill (for example, from day X to day Y). This information is key to comparing consumption figures from month to month and understanding why a bill might be higher (more days billed = higher consumption and higher fixed costs).

Model of the first page of an Iberdrola bill indicating Total amount and breakdown, divided into Energy, Regulatory Charges, VAT and Total within the bill summary section

Total amount and breakdown

    Look for the total amount (what you are going to pay) and, right below or in the summary, the breakdown:

  • Power (fixed cost)
  • Energy/consumption (variable cost)
  • Taxes and other items. This breakdown allows you to see which part is due to your usage and which isn't.
Model of the first page of an Iberdrola bill indicating the Contracted power divided into peak and off-peak power within the contract summary section

Contracted power and its cost (fixed cost)

Your subscribed power (kW) is the "capacity" you have in order to use several appliances at the same time. It appears on the bill as a fixed charge, because you have to pay it even if you use very little. How to interpret this: if the power rating is too high for your home, it may increase your monthly fixed charge.

Model of the second page of an Iberdrola bill indicating Consumption and energy cost. This area contains a bar chart showing consumption history in kWh and three key summary metrics on total and daily consumption within the consumption information section

Consumption (kWh) and energy cost (variable cost)

Consumption is measured in kWh. In the bill you will see:

  • kWh consumed in the period
  • Price or prices charged (depending on your rate and price bands, if applicable). How to interpret this: if the price per kWh rises or you use more kWh, the variable charge increases.
Model of the second page of an Iberdrola bill indicating Tolls/charges, services and taxes through a pie chart showing the distribution of the bill amount between energy, taxes and other charges within the additional information section

Tolls/charges, services and taxes

In addition to consumption and subscribed power, the bill includes regulated charges and taxes. You will normally see:

  • Tolls/charges (regulated items)
  • Taxes (based on regulation in force)
  • Other charges if you have taken out additional services (if applicable)
  • How to interpret this: these amounts do not always depend on your actual usage, but rather on the term and structure of your contract.
Model of the second page of an Iberdrola bill indicating Contract details. This block contains the technical data of the holder and the supply point within the additional information section

Contract details: holder, CUPS, address, payment method and invoice status

The bill contains details that help you identify your supply:

  • Holder and National Id (DNI)/Foreign Residency card (NIE)/Tax code id (CIF)/Passport (if applicable)
  • Supply point address
  • CUPS (code that identifies your supply point)*
  • Payment method (direct debit or other)
  • Charge/due date
  • Status (paid/pending/due, depending on the consultation channel)

*The CUPS is used for procedures such as changes of account holder, amendments to your contract or incidents.

Frequent questions regarding your electricity bill

Here are some of the most frequently asked questions

Procedures and payments Items and readings Personal data

Procedures and payments

In the Customer Area or on the app, under the "My bills" section, you can view the list and open the details of each bill.

Downloading your bill is useful if you need proof of payment, to carry out administrative procedures or to keep a copy.

Download bill in PDF from the app:

  1. Open the Iberdrola Clientes app
  2. Go to the "My Bills" menu or section
  3. Select bill
  4. Click on Download to save it.

Download bill in PDF from the web:

  1. Log in to the website www.iberdrola.es
  2. Log into My Customer Area.
  3. Go to Procedures/See my bills
  4. Select the month or bill you want to view
  5. Click on Download PDF

If you want to know whether a bill has been paid or is still outstanding, check the status shown for each bill in your billing area.

Steps to check the status:

  1. Access your Customer Area or the App
  2. Go to "Accounts" / "View my bills"
  3. Check the status of each bill, normally either: Paid; already collected or recorded as paid; Pending; issued but not yet recorded as paid; Overdue; the payment deadline has passed (if applicable).

If the status shows as "pending" and you believe you have already paid, please check the payment date and payment method; in some cases, it may take a while for the status to update, depending on the payment channel or collection process.

Yes, you can usually view previous months in the Billing History section and download the PDF if it's available there.

You can usually download any bill from the Billing History section. Go to Bills, select the month and click on Download PDF. If you need a specific form for a particular procedure, look through the download/share options.

The CUPS identifies your supply point. This is used for procedures such as contractual amendments, incidents or procedures relating to your installation.

  • Check whether it's available under Bills in the Customer Area or the app.
  • Check that your contact details are up-to-date.
  • If the bill doesn't appear, this may be because it hasn't been published yet or due to a one-off problem. In this case, contact the Customer services.

If you believe you have been charged twice for the same:

  • Check the billing periods (they may differ even if they appear similar).
  • Check the invoice number or receipt reference.
  • If the period and amount match but you notice a duplicate entry, please contact support quoting both identifiers.

Items and readings

The CUPS identifies your supply point. This is used for procedures such as contractual amendments, incidents or procedures relating to your installation.

The CUPS usually appears under the contract details or supply details. It is a long alphanumerical code. If you can't see it, look through the PDF you downloaded to find the "CUPS".

Power (kW) is the capacity you have to use several appliances at the same time. In the bill it is posted as part of the fixed charge.

This may be due to a longer billing period, price fluctuations depending on your rate, adjustments based on estimated meter readings, changes to your contract, or regulated charges/taxes.

Before thinking it is an error, check:

  • Billing period: more days mean a higher total amount.
  • Consumption (kWh): compare with previous periods.
  • Power (kW): if it has changed, it affects the fixed cost.
  • Estimated vs actual reading: you can adjust amounts between months. If, after checking the breakdown, the figures still don't add up, check the details and ask for assistance.

Before thinking it is an error, check:

  • Check whether the bill says "estimated" or "actual"
  • Compare several months to see the trend.

First, check the period, your consumption (kWh), contracted power (kW), the type of reading (estimated/actual) and the breakdown. If it still doesn't add up, contact support and provide the bill number or the PDF.

Personal data

Changing the account holder is useful if you move house, change your home, or need the bill to be in someone else's name.

Frequent steps:

  1. Log in to the Customer Area or available management channel
  2. Look for the Change account holder option
  3. Have the details of the current and the new account holder ready
  4. Confirm the application and read the necessary documentation (if applicable).

If your mail address or contact details have changed:

  1. Go to your profile or personal data
  2. Update email/phone/address
  3. Save changes

  1. Access Payment details or Bank account
  2. Enter the new account for direct debiting
  3. Save and confirm change

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