I+Pack Mobility

For people who rest knowing that they are covered for any unforeseen event when traveling by electric vehicle. Because, with this Service Pack, the I+Repair Mobility and I+Help Mobility services will be included, and you will have a 20% discount on public charging for one year. Only for 12.95 euros per month (€15.67/month Taxes Included)*.

Why's it right for me?

Because whatever happens while you are charging your electric vehicle, you'll have the peace of mind of knowing it's covered. You save money and rest easy.

Convenience

We look after everything so you can relax.

Full coverage

Labour, materials and call-out, all covered.

Peace of mind

Because charging point faults are covered.

Holidays Solution

You will be able to use an electric or combustion vehicle for 15 days .

What does it include?

I + Pack Mobility

For €12,95 a month (€15,67 a month including taxes)* you get:

I + Repair Mobility

If your charging point develops a fault, a specialist technician will be called out to repair it with a cover of up to €300 per year.

I + Help Mobility

Holidays Solution: Replacement group "C" car with electric or combustion engine for 15 calendar days per year to be used in a maximum of two periods.
Transfer of the Beneficiary: Transfer to the destination if your vehicle has no charge.

And you will also get a 20% discount on public charging for one year.

*Price including taxes. Includes indirect taxes: VAT (21%) for the Iberian Peninsula and the Balearic Islands. For the Canary Islands, the IGIC (7%) applies and for Ceuta and Melilla, the IPSI (4%) applies.

I+Pack Mobility Conditions

Public Charging Promotion Terms and Conditions

Any questions?

Here you will find some of the most frequent questions, with their answers, in case they can help you.

With I+Pack Mobility, holidays are no longer a problem, with the "Holidays Solution" service we lend you a combustion or electric vehicle for 15 days.

Faults with your home charging point will be a thing of the past. A qualified technician will visit your home to repair any electrical or electronic faults with your charge point. We cover all repair costs (travel, labour and parts) up: to €300 per year and without any limits on the work carried out. If the charge point is not repairable for a justified cause, we will compensate you with €300 depending on the age of the contract. While we are repairing your charging point,, we will lend you a car with a combustion engine.

A mishap charging your electric vehicle need not ruin your day. In less than an hour, a taxi or vehicle for hire will pick you up and take you to your destination, to a value of up to €100 per year.

Any residential customer. It is not compulsory to have any energy supply contract with Iberdrola Clientes.

You can sign up for the service by calling us on 900 92 92 93 , or if you prefer, by visiting your nearest service point.

You can also sign up for it using our app or website.

Repairs to charging points will be made within 48 business hours.

You can request any of these services 24 hours a day, 7 days a week by calling 900 92 33 33 or using our APP.

Yes, you may cancel the service at any time without any penalty, provided you have not used the Holidays Solution Service. The cancellation will be effective from the date it is notified through any of IBERDROLA's Customer service channels.

Because you will be able to enjoy additional coverage not included in the guarantee. The manufacturer's guarantee normally only covers mechanical faults, whereas with this service, you will be protected against any fault that involves the repair or replacement of the mobile cable due to theft, attempted theft or vandalism.

A grace period of thirty (30) days for the use of the services is established from the effective contract date.

No, signing up for these services does not entail a lock-in period, unless you have used the holidays solution. In such case, the lock-in period will be 12 months.

This service consists of sending a qualified technician to the customer's home to repair internal mechanical, electronic and/or electrical faults relating to a charging point. Also included is the repair or replacement of the mobile recharging cable, due to theft, attempted theft or vandalism.

There will be no annual limit to the number of repairs, but there is an annual cost limit for repairs of €300

The request should be done at least 15 days in advance. This service is limited to Spanish territory (including Melilla, Ceuta and the islands).

You will be able to choose between an electric or combustion vehicle. The vehicle typology is Group "C" (5-passenger family car, 5 doors, maximum 350 litre boot and maximum 4.05 metre length). Vehicle allocation is subject to the availability by the vehicle supplier company at the time of booking.

You can enjoy it for 15 days a year, spread over a maximum of 2 periods.