When you are not the only person connected
Problems with configuration
If a public Wi-Fi is not properly configured, anyone with a certain amount of knowledge can intercept all the traffic flowing through that network and redirect it as they wish. You may think you are accessing a specific, legitimate page but in reality it is one that has been modified by a cybercriminal.
What is the danger?
Cybercriminals gain access to sensitive data, such as passwords or bank details, and can even infect devices that have connected to that Wi-Fi.
How can I browse safely?
When browsing such networks, avoid logging in with your personal data or downloading and updating software.
Tips to improve your cybersecurity
Access secure networks when browsing the Internet
Avoid logging in
Avoid accessing sites that require your personal details such as username and password.
Do not download software
Do not download any software or updates when connecting to public Wi-Fi.
Use a VPN network
This way you will have a secure connection and all the information you send and receive will be encrypted.
Turn off Wi-Fi on your devices
Turn this option off on your devices when you are not using it.
If you shop online, use 3G/4G networks
If you have to make online transfers or purchases, use 3G/4G networks.
Iberdrola protects you
Our security measures ensure that all your transactions, contracts and payments are always well protected.
Secure password access to My Customer Area and Customer App
Pay your bills securely with PSD2 protocol
We will never ask you for private data in an email or SMS
In key processes, identity verification is carried out twice
Más información sobre ciberseguridad
Look after the keys to your digital life and prevent your privacy from being violated.
Ensure that no one impersonates you when you are online.
The mobile phone
Always take care of all the information you carry with you.