Phishing is a type of online fraud that consists of sending messages by email, SMS, instant messaging or even social networks to impersonate the identity of any known organisation and obtain private and confidential information (passwords, bank details, etc.). These messages try to get you to click on a link that redirects you to a fake page, to act immediately and avoid possible consequences.
Is this type of cyber-attack common?
Phishing attacks are becoming increasingly common and sophisticated, and most of the time they succeed in deceiving people, who feel that their own security has been compromised.
How can I identify a phishing attempt?
Many excuses are used as a threat to redirect us to fake websites that pretend to be legitimate. Be wary if these messages ask you to change your bank details, ask for urgent updates, to pick up packages that you have not requested, last payment notifications, offers or prizes that are very beneficial...
Tips to improve your cybersecurity
Learn how to spot a potential phishing attack
Verify the email address
Check that the email address corresponds to the person or organisation sending the email.
Be wary of the message's tone
Be wary if the message requires urgency, sounds scary or offers an offer that is too good to be true.
Protect your personal data
Check that the page to which the link redirects you is authentic and secure before providing your details.
Iberdrola protects you
Our security measures ensure that all your transactions, contracts and payments are always well protected.
Secure password access to My Customer Area and Customer App
Pay your bills securely with PSD2 protocol
We will never ask you for private data in an email or SMS
In key processes, identity verification is carried out twice
More information on cybersecurity
Look after the keys to your digital life and prevent your privacy from being violated.