Question 1

How can I use these services?

Accepted Answer

You can request any of the services 24 hours a day, 7 days a week, by calling 900 92 33 33.

Question 2

When can I start using the services?

Accepted Answer

A 30-day waiting period applies from the date the services are contracted for customers who already have a solar installation. For customers who contract a solar installation, the 30-day waiting period begins on the day the installation starts generating electricity.

Question 3

Is the contract subject to lock-in period?

Accepted Answer

No, signing up for these services does not entail a lock-in period.

Question 4

Who can sign up for the I+Repair Solar service?

Accepted Answer

Residential customers (with NIF or CIF) who have a photovoltaic installation (up to 10 kWp).

Question 5

How can I sign up for the I+Repair Solar service?

Accepted Answer

You may call us on 900 92 33 33 or if you prefer so at the closest customer service point.

Question 6

What does the repair service involve?

Accepted Answer

With this service, any possible breakdowns in the photovoltaic installation are no longer a problem. A qualified technician will travel to your house to repair the breakdowns. We cover all repair costs (travel, labour and parts) up to €300 per year and without any limits on the work carried out.

Question 7

What happens if the breakdown exceeds the annual limit of €300?

Accepted Answer

With this service you have an annual balance of €300 for repairs, so if you need a repair that exceeds the amount you have available at that moment, we will provide you with a free estimate for the difference.

Question 8

What does the repair service cover?

Accepted Answer

The cost of travel, labour, parts and taxes necessary required for repairing the breakdown will be covered up to a maximum cost per annum of 300 euros and with no limit on interventions.

Question 9

What kind of repairs are not covered by the service?

Accepted Answer

We will solve most of the repairs for your installation, however, there may be faults that are caused by a bad installation, not complying with the current regulations, etc. In these cases, we cover the technician's travel expenses and the first 3 hours of labour.

Question 10

How can I request the repair of a breakdown?

Accepted Answer

You can call for a repair 24 hours a day, 7 days a week by calling 900 92 33 33 or using our app.

Question 11

How long does it take for a fault to be dealt with from the time I report it?

Accepted Answer

A technician will contact you to help you within 48 hours and, if necessary, make an appointment to come to your home to carry out the repair.

Question 12

Why sign up for it if my installation is under guarantee?

Accepted Answer

Because you will be able to enjoy additional coverage not included in the guarantee. The manufacturer's warranty typically only covers mechanical breakdowns, while this service protects against any unforeseen events such as accidental damage, damage caused by corrosion or rust, software updates, and more.

Iberdrola's I+Repair Solar

Highlighted I+Repair Solar coverage

Breakdown repair

Did you know that…?

Better performance

Repair costs

Why choose I+Repair Solar?

Total coverage for your installation

Technical support with no limitations

Speed

No limit to the number of requests

No lock-in period

Advantages for being a customer

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Do you have any questions regarding I+Repair Solar?

How can I use these services?

When can I start using the services?

Is the contract subject to lock-in period?

Who can sign up for the I+Repair Solar service?

How can I sign up for the I+Repair Solar service?

Can I cancel whenever I want?

General conditions

I+Repair Solar