Fraud
If you suspect you have been a victim of fraud, the first step is to report it to the appropriate authorities, such as the police, Civil Guard or regional police. If you also report the fraud to our mailbox we will be able to help you.
ReportOnline security tips
What you need to know to be on the alert for any attack?
Phishing
Find out how to detect this type of fraud and how to act in order to avoid becoming another victim.
Vishing
Learn how to identify these types of frauds and how to take action to avoid being harmed by them.
Smishing
Familiarise yourself with this category of fraud and learn how to prevent it, thereby protecting your interests.
How does Iberdrola protect you?
We have many security measures in place to ensure that your transactions, contracts and payments are always protected.
Access passwords
Secure password access to My Customer Area and Customer App
Secure communications
We will never ask you for private data in an email or SMS.
Secure payments
Pay your bills securely with PSD2 protocol
Dual verification
In key processes, identity verification is carried out twice
