Cookies policy
What are cookies?
At www.iberdrola.es we use cookies, which are devices that store and recover information when you are browsing and can be used for multiple purposes, such as, for instance, recognising you as a user and knowing your preferences based on your profile produced from your browsing habits.
The specific uses for which IBERDROLA utilises cookies, as well as other external editors, are described below.
What types of cookies does this website use?
The www.iberdrola.es webpage uses first and third party cookies:
- FIRST PARTY COOKIES: these are sent to your device (computer) from IBERDROLA, along with the service you have requested.
- THIRD PARTY COOKIES: these are sent to your device (computer) by an entity other than IBERDROLA which processes the data obtained from you via cookies.
Cookies can in turn be classified by type, depending on their purpose (categories). We will proceed to group the various types of cookies we work with in each category.
Below we have listed the first and third party cookies that we use on our website together with a brief description, the length of time that they remain on your device, and an indication of the sender of the cookie when it originates from a third party other than Iberdrola.
If you wish to know more about the third parties' privacy policies you can access them by following the link provided in the following table. You can configure or delete their cookies from your browser if they are not blocked by our own
- Technical cookies:
Technical or necessary cookies are essential for our website to work correctly and include basic functions such as identifying the session and allowing access for registered users to restricted areas. For this reason technical cookies cannot be deactivated.
| Name of the cookie | Description | Origin | Duration |
|---|---|---|---|
| OptanonConsent | Cookie used by OneTrust to collect and maintain traceability of the consent given by the user. | OneTrust | 1 year |
| OnetrustActiveGroups | Cookie used by OneTrust to collect and maintain traceability of the consent given by the user. Contains the IDs of the categories into which the site's cookies have been categorised in Onetrust. | OneTrust | 1 year |
| OptanonAlertBoxClosed | Cookie used by OneTrust to maintain a record when the user closes the cookie notice. | OneTrust | 1 year |
| LFR_SESSION_STATE_* | Used to control the expiry timestamp of the user session | Liferay | Session |
| GUEST_LANGUAGE_ID | Stores the user's language preference | Liferay | 1 year |
| COOKIE_SUPPORT | Stores whether or not the user can or cannot host cookies | Liferay | 1 year |
| JSESSIONID | It is used by the server to maintain an anonymous user session. | Own | Session |
| NSC_wt_mc_* | The purpose of these cookies is to speed up the user's browsing experience. | Netscaler | Session |
| _cats | Web service performance and log management tool | Own | 1 year |
| _catstemp | Web service performance and log management tool | Own | A few seconds |
| NSC_* | The purpose of these cookies is to speed up the user's browsing experience. | Netscaler | Session |
| 084916f5988f0474991ca329e466b951 | The purpose of these cookies is to speed up the user's browsing experience. | Own | Session |
| conversion_path_fecha_visita | Used for the attribution model. | Own | 2 months |
| conversion_path_url_visita | Used for the attribution model. | Own | 2 months |
| _abck | Technical security cookie | Akamai | 1 year |
| ak_bmsc | The purpose of this cookie is to differentiate between humans and bots | Akamai | A few seconds |
| bm_sv | The purpose of this cookie is to differentiate between humans and bots | Akamai | A few seconds |
| bm_sz | The purpose of this cookie is to differentiate between humans and bots | Akamai | A few seconds |
| bm_mi | The purpose of this cookie is to differentiate between humans and bots | Akamai | A few seconds |
| RT | Akamai uses the Boomerang round-trip (RT) cookie to measure page load time and/or other timers associated with the page. | Akamai | 1 week |
| _womtp_id.* | Permite identificar al visitante para medir la trazabilidad de todas sus visitas: Volumen total, primera visita, visita anterior, visita actual. | Delio | 2 años |
| _womtp_ses.* | Permite medir la trazabilidad de la visita actual | Delio | Unos segundos |
| _GRECAPTCHA | Cookie used by the Google reCAPTCHA service in forms so as to avoid spam. | 5 months | |
| APISID | Cookie used by Google for an unknown purpose. | 2 years | |
| HSID | Cookie used by Google to prevent fraud in the use of its ads. | 2 years | |
| SOCS | Cookie used by Google to store the user's status in relation to their cookie choices. | 13 months | |
| AEC | Cookie used by Google to ensure that requests within a browsing session are made by the user and not by other sites. | 6 months | |
| AWSALBTGCORS | This cookie is required for the load balancing service and ensures that a single user is assigned to a single site host. | Amazon | 7 days |
| AWSALBTG | This cookie is required for the load balancing service and ensures that a single user is assigned to a single site host. | Amazon | 7 days |
| Rp_Refreshed | For the correct functioning of click to call in case of updates, to show the correct phone numbers to call. | Delio | 30 minutes |
| imbee | Chatbots features. To identify the user according to browser cookies. | Imbee | Session |
| QuantumMetricSessionID | Tracking user's session - Quantum Metric. | Quantum Metric | 30 minutes |
| QuantumMetricUserID | Tracking sessions associated to a user - Quantum Metric. | Quantum Metric | 1 year |
| qmd | Identify the domain on which the cookie is stored. | Quantum Metric | Session |
| qm-rc | Test cookie to determine qmd value. | Quantum Metric | Session |
- Statistical Cookies:
We use statistical cookies to see how you interact with the webpage, by compiling anonymous information while you are browsing on it. The purpose of collecting this information is to make improvements to the website based on analysis of the aggregated data.
| Name of the cookie | Description | Origin | Duration |
|---|---|---|---|
| _ga | Used to differentiate users. | 2 years | |
| _gid | Used to differentiate users. | 1 day | |
| _gat_{site_id} | Used to differentiate between the different tracking objects created in the session. | 1 minute | |
| _ga_{container_id} | Used to maintain session status. | 2 years | |
| _gclxxxx | Google conversion tracking cookie. | 3 months | |
| _sfid | Stores any consent and its status provided to the SDK website. | Salesforce | 2 years |
| _evga | Stores Customisation Identities such as anonymousId or any persistent ID. | Salesforce | 2 years |
| _vwo_uuid_v2 | This cookie calculates unique traffic on a website. | Visual Website Optimizer | 366 days |
| SM | Used to synchronise the MUID across Microsoft domains. | Clarity | Session |
| _clck | Clarity's user ID and preferences, unique to that site, persist in the browser. This ensures that behaviour on subsequent visits to the same site will be attributed to the same user ID. | Clarity | 1 year |
| _clsk | Connects multiple page views by a user into a single Clarity session recording. | Clarity | 1 day |
| CLID | Stores information about how visitors use the website. It includes the number of visits, from where the visit takes place or pages visited on the website. | Clarity | 1 year |
| _hjAbsoluteSessionInProgress | This cookie is used to detect a user's first page view session. This is a True/False indicator set by the cookie. | Hotjar | 30 minutes |
| _hjFirstSeen | This cookie is used to detect a user's first page view session. This is a True/False indicator set by the cookie. | Hotjar | Session |
| _hjSession_* | Contains the data of the current session. | Hotjar | 30 minutes |
| _hjSessionUser_** | Used to find out when a user visits a page for the first time. | Hotjar | 1 year |
| _hjIncludedInSessionSample_* | Setting to know if a user is included in the data sampling defined by the site's daily session limit. | Hotjar | 30 minutes |
| _hjTLDTest | Determines the most generic cookie path that must be used; this is done so that cookies can be shared between subdomains | Hotjar | Session |
| _ce.s | Tracks a unique visitor session log identifier, by tracking the host and start time. | Crazy Egg | 1 year |
| _vis_opt_test_cookie | This cookie is created to detect whether cookies are enabled in the visitor's browser or not. It also helps to track the number of browser sessions a visitor has been through. The value of this cookie is always 1. | Visual Website Optimizer | It expires when the browser is closed |
| _vis_opt_s | This cookie tracks the session created for a visitor, that is to say, the number of times the browser has been closed and reopened. | Visual Website Optimizer | 100 days |
| _vwo_uuid | This cookie generates a unique identifier for each visitor and is used for the segmentation function of reports in VWO, and also allows data to be viewed in a more refined way. | Visual Website Optimizer | 365 days |
| _vwo_sn | This cookie stores information at session level. | Visual Website Optimizer | 30 minutes and resets back to 30 minutes in visitor activity. |
| _vwo_referrer | This cookie stores referral information that allows VWO to identify the original traffic source in the case of the Split URL campaign. | Visual Website Optimizer | 15 seconds |
- Marketing cookies:
Marketing or advertising cookies are used to analyse your activity while visiting the webpage and can offer you personalised and relevant advertising according to your profile.
| Name of the cookie | Description | Origin | Duration |
|---|---|---|---|
| gp_gaussUserId | Cookie used for advertising purposes. | Own | 2 years |
| ad-privacy | amazon-adsystem.com cookie used for advertising purposes | Amazon | 2 years |
| ad-id | amazon-adsystem.com cookie used for advertising purposes | Amazon | 8 months |
| muc_ads | Collects information to personalise advertising content on Twitter. | 2 years | |
| personalization_id | This domain is owned by Twitter. The main business activity is: Social network services. When Twitter acts as a third-party host, it collects data through a variety of plugins and integrations, which are primarily used for tracking and targeting. | 2 years | |
| _fbp | Used by Facebook to deliver a range of advertising products such as real-time offers from third-party advertisers. | 3 months | |
| VISITOR_INFO1_LIVE | This cookie is used as an identifier to track video viewing. | Youtube | 6 months |
| VISITOR_PRIVACY_METADATA | This cookie is used as a unique identifier to track video viewing. | Youtube | 5 months |
| YSC | YouTube collects user data through videos embedded in websites, which are aggregated with profile data from other Google services to display targeted advertising to website visitors on a wide range of its own and other websites. | Youtube | Session |
| t_pt_gid | It assigns a unique user ID that Taboola uses for attribution and reporting purposes, and to create tailored recommendations for this specific user. | Taboola | 1 año |
| taboola_session_id | Create a temporary session ID to avoid displaying duplicate recommendations on the page. | Taboola | Sesión |
| MSPTC | This cookie records visitor data. This information is used to optimise the relevance of advertising. | Taboola | 1 año |
| t_gid | It assigns a unique user ID that Taboola uses for attribution and reporting purposes, and to create tailored recommendations for this specific user based on interactions with an advertiser or publisher. | Taboola | 1 año |
| _uetvid | Used by Microsoft Bing Ads and is a tracking cookie. Allows us to engage with a user who has previously visited our website. | Bing | 15 days |
| _uetsid | Used by Microsoft Bing Ads and is a tracking cookie. Allows us to engage with a user who has previously visited our website. | Bing | Session |
| SRM_B | This cookie is installed by microsoft bing. | Bing | 1 year and 24 days |
| MUID | Widely used by Microsoft as a unique user ID. The cookie enables user tracking by synchronising identification across many Microsoft domains. | Bing | 1 year |
| test_cookie | The Google DoubleClick add-on can place this cookie on our website to verify that your browser accepts cookies The Google DoubleClick add-on aims to improve the advertising you are shown | 1 month | |
| ar_debug | It is one of the main cookies used by Google for ads and is stored in browsers in the domain doubleclick.net. | 1 month | |
| receive-cookie-deprecation | Cookie for advertising purposes. | 6 months | |
| IDE | It is one of the main cookies used by Google for ads and is stored in browsers in the domain doubleclick.net. | 1 year | |
| _gcl_au | Used by Google AdSense to experiment with advertising efficiency across websites using their services. | 3 months | |
| __Secure-1PAPISID | Used to deliver ads more relevant to the user and their interests. | 2 years | |
| __Secure-3PAPISID | Used to deliver ads more relevant to the user and their interests. | 2 years | |
| __Secure-1PSID | Used to deliver ads more relevant to the user and their interests. | 2 years | |
| __Secure-3PSID | Used to deliver ads more relevant to the user and their interests. | 2 years | |
| __Secure-1PSIDCC | Used to deliver ads more relevant to the user and their interests. | 2 years | |
| __Secure-3PSIDCC | Used to deliver ads more relevant to the user and their interests. | 2 years | |
| __Secure-1PSIDTS | Used to deliver ads more relevant to the user and their interests. | 2 years | |
| __Secure-3PSIDTS | Used to deliver ads more relevant to the user and their interests. | 2 years | |
| CONSENT | This cookie holds information about how the end-user uses the website and any advertisements the end-user has seen before visiting the website. | 18 months | |
| AID | This Google Analytics cookie links activities on other devices on which you have previously logged in using your Google account. Based on this, the ads you see on your devices are coordinated and conversion events are measured. | 16 months | |
| SAPISID | Cookie used by Google to understand how the end user uses the website and any advertising the end user has seen before visiting the website. | 2 years | |
| SID | Cookie used by Google to deliver ads and prevent fraud when ads are placed on the website. | 2 years | |
| SSID | Cookie used by Google to create profiles of the interests of web users. | 2 years | |
| SIDCC | Cookie used by Google to create profiles of the interests of web users. | 1 year | |
| NID | Cookie used by Google to create profiles of the interests of web users. | 6 months | |
| OTZ | Cookie that allows the advertisements shown when browsing to be optimized and customized. It is also used to analyse web traffic patterns, browser session duration. | 1 month | |
| 1P_JAR | Cookie used by Google that contains information about how the end user uses the website and the advertising they have seen before visiting it. | 1 month | |
| TDID | This cookie carries information about how the end user uses the website and any advertising the end user may have seen before visiting the website. | 1 year | |
| _kuid_ | Logs a unique device ID of a user returning to the site. This ID is used for targeted advertisements. | krxd.net | 179 days |
| e_Nty* | Cookie used for profiling for advertising purposes. | krxd.net | 1 day |
| TDCPM | Cookie used for advertising purposes. | adsrvr.org | 1 year |
| _ttp | To measure and improve the performance of advertising campaigns and to personalize the user's experience (including ads) on TikTok | Tiktok | 13 months |
| _tt_enable_cookie | Cookie used for advertising purposes | Tiktok | 13 months |
| _pangle | To measure and improve the performance of advertising campaigns and to personalize the user's ad experiences delivered by the Pangle ad network | analytics.pangle-ads.com | 13 months |
| _pin_unauth | Cookie used for advertising purposes | 1 year | |
| outbrain_dicbo_id | Used for conversion attribution when a browser does not allow third party cookies | Outbrain | 1 day |
| _vis_opt_exp_{CAMPAIGNID}_goal_{GOALID} | This cookie is created when a campaign goal is activated. This cookie, when created, will always have a value of 1 | Visual Website Optimizer | 100 days |
| _vis_opt_exp_{CAMPAIGNID}_combi | This cookie is created when a visitor is chosen for a specific variation of a test. This cookie ensures that visitors see the same variation when they revisit the page in the future. | Visual Website Optimizer | 100 days |
| _vis_opt_exp_{CAMPAIGNID}_exclude | This cookie is created when a visitor has been excluded from a Test Campaign due to the specifications of the percentage of traffic. | Visual Website Optimizer | 100 days |
| _vis_opt_exp_{CAMPAIGNID}_split | This cookie is created when one of the variations is chosen for the visitor, but the visitor has not yet been redirected to the variation page. It exists so that VWO can verify that the variation page corresponds to the chosen variation after landing on the page. | Visual Website Optimizer | 100 days |
| _vis_opt_out | This cookie indicates that the visitor should not be part of any campaign. | Visual Website Optimizer | 10 years |
| _vwo_uuid_{CAMPAIGNID} | This cookie is created for each cross-domain campaign. It generates a unique identifier for each visitor and is used for the report segmentation function in VWO, and also allows you to view the data in a more refined way. | Visual Website Optimizer | 365 days |
| _vis_opt_exp_{CAMPAIGNID}_combi_choose | This cookie stores the chosen combination. This is a temporary cookie that is deleted when campaign changes are applied. | Visual Website Optimizer | It persists until campaign changes are applied |
| _vwo | This cookie is a jar of all cookies. It is currently only created for the Safari browser. | Visual Website Optimizer | 365 days |
| _vwo_global_opt_out | This cookie persists when a visitor opts out of vwo across all websites in a given browser. | Visual Website Optimizer | 100 days |
| _vwo_ssm | This cookie is used for testing purposes and is created only on sites that use the HTTP protocol. It is used to check whether VWO can create cookies on them, after which this cookie is deleted. | Visual Website Optimizer | 3650 days (deleted once VWO is validated) |
Using our manager you can allow or block cookies. If you wish to delete your browsing history (including cookies) you can do so from the browser you are using, including third party cookies.
Below we have provided information for the major browsers, but if you are unsure consult your browser's help menu:
Microsoft edge:
Tools > Internet Options > privacy.
Or you can use the following link: https://support.microsoft.com/en-us/help/4468242/microsoft-edge-browsing-data-and-privacy
Mozilla Firefox:
Tools > Options > Privacy > Use customised configuration for history
Or you can use the following link: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirect=no
Google Chrome:
Instructions here: https://support.google.com/chrome/answer/95647?hl=en
Safari:
Instructions here: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Weborama:
https://weborama.com/en/opt-out-3/
Twitter:
https://help.twitter.com/en/rules-and-policies/twitter-cookies
Remember that certain functions may not be available if you disable cookies.
If you do not use one of the above browsers, consult the options offered by your browser.
Remember you may use your browser's incognito mode to avoid retaining browsing history and cookies.
Also, Google offers a plug-in for their Chrome browser to avoid the use of Google Analytics. You can download it from the following link: https://tools.google.com/dlpage/gaoptout?hl=None
The website also uses cookies on mobile devices. You can change the privacy options for your device through the following links which offer instructions on how to manage your preferences
IOS | Windows Phone | Chrome Mobile | Opera Mobile
Profiling
We use third party cookies to allow profiling to enable targeted advertising based on that profile. You can learn about this aspect in the third parties' policies (see the links provided in the section "Which types of cookies does this website use?").
Transfers to other countries
You can learn about transfers to other countries which, in turn, the third parties identified in this cookie policy may make, in their corresponding policies (see the links provided in the section "Which types of cookies does this website use?").
Other information on data protection
For further information about the processing of your personal data please consult our privacy policy: https://www.iberdrola.es/en/information/privacy-policy
Updates and changes to the Cookies Policy
Users will be informed when important changes are made to this Cookies Policy either by means of an information notice on the website, or by email for registered users. You can contact us at the following email address for more information on the use we make of cookies: clientes@iberdrola.es.