Find out how to spot and act on telephone scams

Traditional scams have evolved with the digital age, and vishing is one of the most common. In this type of telephone fraud, cybercriminals impersonate Iberdrola or an Iberdrola distributor to deceive customers and obtain their personal and financial information. To do so, they use strategies such as false alerts about changes in the energy contract, non-existent offers or threats of supply cuts, with the aim of generating pressure and obtaining sensitive data.

In addition to deception, these scams can have serious consequences, such as identity theft, unauthorised access to bank accounts or fraudulent changes to contracted services. To avoid falling into such traps, it is essential to recognise the warning signs and take precautions when receiving suspicious calls.

 

How to detect a fraudulent call?

Fraudulent calls often follow common patterns to deceive victims. Here are some of the warning signs to look out for:

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Unexpected call

They contact you without prior notice and without you having requested information or agreed to receive offers.

Lack of transparency

The call does not identify the company from which the caller is contacting, nor does it provide verifiable information.

Alarming messages

They threaten urgent changes to your contract or offer unrealistically attractive discounts.

Pressure to act quickly

They insist that you make immediate decisions without giving you time to verify the information.

Request for sensitive data

They ask for bank information, sensitive personal data or security codes under various pretexts.

In this regard, one of the most common frauds is the double call scam. First, scammers contact you posing as your energy company, such as Iberdrola, alerting you to supposed changes in your contract or tariffs. Then, in a second call, you are asked for a security code that is sent to your mobile phone. If you give it to them, they can access your accounts and make fraudulent transactions. To avoid falling into the trap, be wary of any suspicious calls, hang up and contact us directly through our official channels.

What to do if you have been a victim to phone fraud?

If you have fallen for a phone scam and provided personal information or made a fraudulent payment, act quickly to minimise the damage. These are the key steps to follow:

Contact your bank: report the situation to block any suspicious transactions and modify your login credentials.
Change your passwords: If you have shared access keys, update all your passwords.
Supervise your accounts: Check your bank transactions periodically and detect any suspicious activity.
File a claim for fraud: File a complaint with the National Police, the Civil Guard or the Spanish Data Protection Agency (AEPD).
Report the affected company: If the fraudsters impersonated Iberdrola, notify the company through its official channels.
Alert those around you: Share your experience with family and friends so that they know how to recognise this type of telephone scam.
Information to avoid fraudulent calls
To protect yourself from vishing and other phone scams, it is key to adopt safe habits. Never share personal information if you have not verified the authenticity of the call and be wary of unexpected calls or messages urgently requesting information. Before responding to any suspicious request, please consult our official Iberdrola España channels.

Our advice to avoid fraud

To reinforce your security even more...

Be wary of the urgency. If you are pressured to act quickly with threats or promises that are too good, be suspicious.
Verify the source. Check that the sender of the mail or the caller really belongs to the company they claim to represent.
Do not share sensitive information. Never reveal passwords, bank details or security codes to strangers.
Evoid suspicious links. Before clicking on a link, check that the URL is official and choose a secure payment method.
Block and report suspicious numbers to avoid future scams.
For online payments, use only secure platforms and trusted payment methods.

Please note that companies such as Iberdrola España or banks are obliged to communicate any tariff changes in writing 30 days in advance. These notices are given through official channels and by written communications. We will never call you to ask for personal details or login codes.

How dos Iberdrola España protect you?

At Iberdrola España we protect your actions, contracts and payments. If we need personal information, we will contact you beforehand to inform you.

Security

Secure access

Strong password protection and double verification of key processes.

Guarantee

Secure payments

We comply with the PSD2 protocol to ensure secure transactions.

Reliability

We protect your info.

We will never ask you for private data via email, SMS, WhatsApp or a phone call.

Prevention

Cybersecurity

We monitor the security of our systems and suppliers.