Phone scams, fraudulent calls


Find out how to spot and act on telephone scams
Traditional scams have evolved with the digital age, and vishing is one of the most common. In this type of telephone fraud, cybercriminals impersonate Iberdrola or an Iberdrola distributor to deceive customers and obtain their personal and financial information. To do so, they use strategies such as false alerts about changes in the energy contract, non-existent offers or threats of supply cuts, with the aim of generating pressure and obtaining sensitive data.
In addition to deception, these scams can have serious consequences, such as identity theft, unauthorised access to bank accounts or fraudulent changes to contracted services. To avoid falling into such traps, it is essential to recognise the warning signs and take precautions when receiving suspicious calls.
How to detect a fraudulent call?
Fraudulent calls often follow common patterns to deceive victims. Here are some of the warning signs to look out for:
Unexpected call
They contact you without prior notice and without you having requested information or agreed to receive offers.
Lack of transparency
The call does not identify the company from which the caller is contacting, nor does it provide verifiable information.
Alarming messages
They threaten urgent changes to your contract or offer unrealistically attractive discounts.
Pressure to act quickly
They insist that you make immediate decisions without giving you time to verify the information.
Request for sensitive data
They ask for bank information, sensitive personal data or security codes under various pretexts.
In this regard, one of the most common frauds is the double call scam. First, scammers contact you posing as your energy company, such as Iberdrola, alerting you to supposed changes in your contract or tariffs. Then, in a second call, you are asked for a security code that is sent to your mobile phone. If you give it to them, they can access your accounts and make fraudulent transactions. To avoid falling into the trap, be wary of any suspicious calls, hang up and contact us directly through our official channels.
What to do if you have been a victim to phone fraud?
If you have fallen for a phone scam and provided personal information or made a fraudulent payment, act quickly to minimise the damage. These are the key steps to follow:

Our advice to avoid fraud
To reinforce your security even more...

Please note that companies such as Iberdrola España or banks are obliged to communicate any tariff changes in writing 30 days in advance. These notices are given through official channels and by written communications. We will never call you to ask for personal details or login codes.
How dos Iberdrola España protect you?
At Iberdrola España we protect your actions, contracts and payments. If we need personal information, we will contact you beforehand to inform you.
Security
Secure access
Strong password protection and double verification of key processes.
Guarantee
Secure payments
We comply with the PSD2 protocol to ensure secure transactions.
Reliability
We protect your info.
We will never ask you for private data via email, SMS, WhatsApp or a phone call.
Prevention
Cybersecurity
We monitor the security of our systems and suppliers.