Stable Mode
The peace of mind of paying the same amount every month.
Benefits
WE KNOW THAT PAYING THE SAME EACH MONTH GIVES YOU PEACE OF MIND
Stable Mode is a free payment method that you can enjoy regardless of the offer or tariff you already have. Activating it does not modify the energy prices you already have contracted.
Based on your past energy consumption, we recommend an amount to pay each month and continue sending you bills containing all information on your consumption and actual spending.
Join Stable Mode free of charge and enjoy all its advantages:
- We adapt the charges for your consumption so that they meet your needs.
- At the end of the year, we add it all up, comparing your charges and your consumption for the past 12 months. In addition, if your rates have been higher than your actual usage, we'll deposit the difference directly in your account (1). On the other hand, if your rates have been lower than your consumption, we will spread the difference over 12 monthly payments so that you can pay more conveniently (2).
- There will only be one monthly charge to be paid, as we don't add on additional charges.
- Stable Mode adapts to you: at no cost, you can request to change the charge date, modify the amount or deactivate it whenever you want.
- You'll continue to receive bills, as before, with information on your actual usage and cost.
- You can sign up for free and it is also compatible with any other offer.
- The customer chooses the payment day (the rates will be charged that day of the month or on the next working day in the case of festivities).
- At any time, the customer can check through our channels the balance of their Stable Mode (App, My Customer Area, Customer Service Telephone or Service Points).
- The customer can choose the method of payment of the adjustment (single payment or payment in instalments).
(1) A real meter reading must have been taken within the last 80 days prior to the adjustment. If not, the difference will be reimbursed in the next adjustment.
(2) Unless it does not exceed the monthly fixed rate by 150%, in which case one single charge is made for this amount.
How to register
STEPS TO SIGN UP FOR STABLE MODE
- Step 1. Registration in the Iberdrola My Customer Area If you are already a My Customer Area user, log in with your password to sign up for Stable Mode as indicated in step 2. If you are not yet a user, simply access the My Customer Area. Fill in the registration form that appears and send the application. Almost instantly, you will receive an e-mail with a link in order to obtain your username and password.
- Step 2. Stable Mode Registration Once you have a username and password, you can view all your contracts and activate Stable Mode free of charge on any of them from the menu option: Request Stable Mode. Next, choose the day of the month for making the payment and the amount of the rate. As easy as that, and free of charge! You can request further information through the following channels:
- Email: clientes@tuiberdrola.es
- Twitter: @Tulberdrola
- Facebook: IberdrolaClintes
And now, with the new customer app, you can access the My Customer Area directly from your mobile phone and manage your Stable Mode whenever and wherever you want. Available now in app stores. Join the most convenient way to manage your energy.
Examples
THEY ALREADY ENJOY THE PEACE OF MIND OF IBERDROLA STABLE MODE
“With Iberdrola Stable Mode, we continue to know our actual consumption.”
Manuel y María
5,75 kW power
Monthly Payment €90
Monthly payment calculated for a customer with a 2.0TD electricity tariff, a contracted power of 5.75 kW and an annual consumption of 3,205 kWh. This tariff includes the Stable Plan with a 15% discount on the energy charge during the first 12 months.
“ With Iberdrola's Stable Mode, we know how much and when we are going to pay. ”
Paloma and Antonio
3,3 kW power
Gas for hot water and heating
Electricity Monthly Payment €51
Gas Monthly Payment €69
Monthly payment calculated for a customer with a 2.0TD electricity tariff, a contracted power of 3.3 kW and annual consumption of 1,804 kWh. This tariff includes the Stable Plan with a 15% discount on the energy charge during the first 12 months; an RL.2 gas tariff and annual consumption of 8,160 kWh under the Iberdrola Gas offer, which includes a 15% discount on the fixed and variable natural gas charges when subscribing to the Gas Maintenance Pack during the first twelve months. The Gas Maintenance Pack costs €8.95/month (€10.83/month including taxes).
“ Thanks to Stable Mode, we have the peace of mind of paying the same amount every month. ”
Laura and Mario
4,76 kW power
Monthly payment €72
Monthly payment calculated for a customer on the 2.0TD tariff, with a contracted power of 4.76 kW and annual consumption of 2,524 kWh. This tariff includes the Stable Plan with a 15% discount on the energy charge during the first 12 months.
FAQs
Stable Mode is a payment option that you can enjoy regardless of the offer or tariff you already have. Activating it does not modify the energy prices you already have contracted.
Based on your past energy consumption, we recommend an amount to pay each month and continue sending you bills containing all information on your consumption and actual spending.
No. It is a payment method that provides the dual benefit of paying the same amount every month while paying only for what you consume. Stable Mode has no consumption limits, no surcharges if you exceed them and no other hidden conditions. It is the perfect formula to provide complete peace of mind and allow you to plan ahead without surprises.
When you sign up, Iberdrola will provide you with a personalised recommendation for the monthly rate that best suits your usage. Moreover, we check your usage every 6 months to ensure that you continue with the most appropriate rate and then adjust the balance every 12 months.
In this case, we will credit the difference to your account.
In this case, we will include the difference in the twelfth payment. If the amount is significant, however, you can pay in fractions over 12 months.
No, you only pay for what you consume, regardless of whether you use more or less.
Yes, we send you all your bills, detailing your actual consumption so that you are always informed. In any case, remember that we continue to review your case and will contact you if your consumption differs so much from the estimate that it becomes necessary to update the installment.
Yes, there is no cost involved and you can cancel your registration at any time.
Yes, Stable Mode is available for all electricity and gas tariffs.
Yes, Stable Mode is available for all tariffs except High Voltage electricity tariffs and High Pressure gas tariffs.
Through My Customer Area, the Mobile App, by calling 900 11 00 11 and our Customer Service Points.
Conditions
PAYMENT CONDITIONS UNDER STABLE MODE
The following conditions govern the agreement between the Customer holding the Supply Contract and IBERDROLA for payment of the amounts invoiced under such Contract through Stable Mode.
- Monthly payment. IBERDROLA will charge the monthly fee in force at any given time to the bank account specified by the Customer in the Particular Conditions of the Supply Contract. Notwithstanding the foregoing, IBERDROLA will issue the corresponding supply bill, which will include the price of the energy consumed and the services and other items/concepts applicable, with the regularity indicated in the Contract. The bill amount will merely serve for guidance purposes only and subsequently considered on adjustment of the payments against the total billed amount. The application of the Stable Mode payment method does not affect the type of contract, applicable price or regularity of the meter readings, nor any other condition contemplated in the Contract.
- Requirements. To apply payment through Stable Mode, the following requirements must be met at all times:
- The voucher payment must be directly debited to the bank account.
- The supply contract holder must match the person bound to settle payment as holder of the corresponding direct debit bank account.
- The Customer must not have overdue unpaid bills. In the event of non-payment of a monthly installment, it will be cancelled with the effects indicated in the relevant section.
- Monthly payment amount. The initial monthly payment amount will be the amount specified in the supply contract and will be updated every six months. To determine this amount, the Customer's billing during the previous year will be used as a reference. If no billing history is available, the amount will be estimated based on the contracted tariff and power capacity.
- Update. IBERDROLA will charge monthly to the bank account indicated by the Customer in the Specific Conditions of the Supply Contract the amount of the monthly installment in force at that time. Notwithstanding the foregoing, IBERDROLA will issue the corresponding supply bill, which will include the price of the energy consumed and the services and other items/concepts applicable, with the regularity indicated in the Contract. The bill amount will merely serve for guidance purposes only and subsequently considered on adjustment of the payments against the total billed amount. The application of the Stable Mode payment method does not affect the contract type, applicable price, frequency of consumption readings or any other condition established in the Contract.
- Adjustment. The payments made will be adjusted against the issued billing amount on an annual basis. To do so, IBERDROLA will indicate the resulting balance on the rate corresponding to the 12th month, from its effective date or from the previous adjustment.
- If the amount paid exceeds the amount billed, IBERDROLA will not charge the monthly payment for the 12th month and will refund the difference to the Customer, unless no actual meter reading has been taken during the previous 80 days, in which case the difference will be adjusted in the next settlement.
- If the amount invoiced exceeds the amount paid and the difference is more than 150% of the monthly fee, the difference, less the twelfth month's fee, will be charged in addition to the monthly fee to the Customer's bank account in TWELVE (12) monthly instalments starting from the 12th month, unless a one-time charge is requested. If the difference does not exceed 150% of the monthly fee, it will be charged directly as the 12th month's fee.
- Duration and Cancellation. Payment through Stable Mode will remain in effect for the duration of the supply contract unless the Customer requests its cancellation at any time. In such case, the corresponding settlement will be carried out in accordance with these conditions, and the Customer will remain responsible for paying subsequent supply invoices as established in the Contract. Likewise, the following shall constitute grounds for cancellation of payment through Stable Mode:
- Failure to pay a monthly payment.
- Change of contract holder.
- Change in supply contract conditions: variation in the subscribed power capacity or tariff.
- Cancellation of the direct debit order for payments.
- Contract termination.
How do I sign up for Stable Mode?
Mi Área Cliente
App móvil
Call us
900 11 00 11
Customer Service Points
