Because we will repair breakdowns on your boiler or heater, gas installation or heating system, so that you can continue to enjoy a warm home.
Professional technical service, not linked to any brand.
Everything is taken care of so that you can relax.
Managed through the App
Book your repairs through the App.
Peace of mind
Assistance in under 24 hours, 365 days per year.
What does it include?
For 5,95€/month (7,20€/month including taxes)*, the service provides:
Three hours labour
Engineers will fix your breakdown in record time.
Up to €50 in materials
Everything necessary will be done to make it as good as new.
No need to worry about additional costs.
*Price including taxes. Includes indirect taxes: VAT (21%) for the Iberian Peninsula and the Balearic Islands. For the Canary Islands, the IGIC (7%) applies and for Ceuta and Melilla, the IPSI (4%) applies.
Here you will find some of the most frequent questions, with their answers, in case they can help you.
With the Gas Assistance service, we will deal with breakdowns related to your gas installation, boiler or heater and heating, including the radiators, within 24 hours. In addition, in the event of any breakdown, you will enjoy a discount of up to 3 hours labour, €50 in materials and no visit charge.
Any residential customer with a 3.1 or 3.2 gas supply who has a boiler with a capacity of less than 70 kW and a gas contract with Iberdrola Customers.
You can sign up for the service by calling 900 11 00 11 or, if you prefer, by visiting your nearest service point.
The one-year duration of the service is automatically renewed for consecutive one-year periods unless the client communicates otherwise by at least fifteen (15) days advance notice before the end of each period.
You can request the repair of a breakdown 24 hours a day, 7 days a week on our app, or if you prefer, by calling 900 22 45 22. Within 24 hours, a technician will be at your home to repair your breakdown. All repairs will have a minimum six-month warranty.
We remind you that this service does not include the maintenance check, but if you want a service that does include it, you can sign up for it here The Thermal Installations in Buildings Regulations (RITE) state that the user of an appliance is responsible for keeping the installation in suitable condition and for carrying out a check, every two years, for gas appliances up to 70 kW. These appliances are the most common in residential installations. You can rest easy with our Gas Maintenance Pack, as we will call you to carry out the maintenance check.
Any more questions?
We will resolve them for you via any of our channels.