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IBERDROLA adopts a set of principles and values that express its commitment in the areas of corporate governance, business ethics and corporate social responsibility.

Their knowledge, dissemination and implementation are used as a guide for the Board of Directors and its committees and for the other bodies of the Company in their relationships with shareholders, investors, customers, suppliers and the general public.

The set of corporate Policies, which implement these principles, are grouped into three categories:

The operational development of these policies and others initiatives approved by the Company’s management bodies requires a number of management activities to enable their implementation and the monitoring of the results obtained. The subsections below include additional information on the management mechanisms used by the Company.

For additional information on management mechanisms used by the Company are available subsections below:

Corporate Social Responsibility Committee

Established on 19 October 2010, the Corporate Social Responsibility Committee is an internal body for information and consultation set up by the Board of Directors, with no executive functions, which has powers to review and update the Corporate Governance system and supervise the corporate social responsibility, sustainability and reputation policy as set out in its regulations, which are available in the 'Corporate Governance' section of the website. For further information on the Corporate Social Responsibility Committee, see the section on “Corporate Governance”.

CSR and Reputation Committees

Since 2004, IBERDROLA's Corporate Social Responsibility and Reputation Committee has coordinated the work needed to implement systems and carry out the actions that enable the IBERDROLA Group to reach and maintain a leadership position in the business world.

It meets on a regular basis to manage both the reputational aspects related to how IBERDROLA is viewed by its stakeholders and social responsibility issues, identifying and implementing the most appropriate actions to meet the needs and expectations of these groups. These actions are set out in the CSR plans that IBERDROLA prepares regularly, usually every two or three years.

CSR and Reputation Committee’s Organisations

This committee is chaired by the Brand, CSR and Reputation Manager and comprises the following organisations:

  • Chairman's Office
  • General Secretary's and Secretary of the Board's Office
  • Human Resources
  • Innovation, Quality and the Environment
  • Communication
  • Corporate Social Responsibility and Reputation
  • Regulation
  • Investor Relations
  • Institutional Relations
  • Purchasing and Insurance
  • IT
  • Networks Business
  • Wholesale and Retail Business
  • Renewable Energy Business
  • IBERDROLA Ingeniería y Construcción
  • ScottishPower
  • Fundación IBERDROLA España

CSR and Reputation Committees at Company´s Group

Committees similar to those at head office have been set up in the business and in the subsidiary company of ScottishPower to promote initiatives in this area. There are plans to set up CSR and Reputation committees in the main subholding companies.

  • The CSR Steering Committee is operative at ScottishPower.
  • The Group's Renewable Energy Business has created the Social Responsibility and Reputation Plan.
  • The Wholesale and Retail Business and the Networks Business have created the "Global CSR Group Practice".
  • IBERDROLA Ingeniería y Construcción has set up the “Corporate Social Responsibility Committee”.

The people responsible for kick-starting the Committees in ScottishPower, the Renewable Energy Business, the Generation and Retail Business, the Networks Business and IBERDROLA Ingeniería y Construcción are members of IBERDROLA’s “CSR and Reputation Committee”.

CSR management model

IBERDROLA's progress as regards social responsibility is made possible by a traditional management system characterized by:

  • An internal analysis of IBERDROLA's current position in the various aspects of Corporate Social Responsibility (CSR).
  • An external analysis of social demands, interest group expectations and IBERDROLA assessments in external rankings and observatories.
  • Diagnosis of situations deriving from the previous analyses.
  • New corporate goals to improve the Company's performance.
  • Design of new action plans, with detailed objectives, actions and schedules.
  • Monitoring compliance with these plans and new planning cycle feedback.

Social Responsibility Plans

The results of this process are materialised in the social responsibility plans that have been regularly drawn up by the Company, usually every two or there years. The results obtained at the close of the 2013-2014 CSR Plan were assessed at the end of 2014, with 96% of the goals set being achieved. The 2015-2017 CRS Plan is now being drafted.

This new plan is based on goals linked to the management of the Company’s tangible and intangible assets, focused on each one (financial, industrial, intellectual, human, natural, social and relational capital). The activities with which each organisation in the company will contribute to that plan are established based on those goals.

The plan is monitored biannually by the Group’s CSR and Reputation Committee and by the CSR Committee of the Board of Directors upon request.

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