Offer, Conditions ...
Offer: THE CLEANEST AND GREENEST ENERGY
Iberdrola Green Energy comes exclusively from 100% renewable energy sources, as per European Directive 2009/28/EC [PDF] Footnote (*), characterised by full environmental respect by avoiding the emission of CO2 and other pollutant gases.
It is free of tax exemptions or allowances, but should the Administration establish them in the future, Iberdrola will pass them on in full to its Green Energy customers.
When you sign up for Iberdrola Green Energy, you are supporting cleaner, greener and more ecologically sound energy.
Get an additional 6% (only aplicable on 2.0A y 2.0DHA rates) discount in your electricity consumption with our Green Energy for 12 months.
Additionally, we offer a wide range of services to make your life easier and ensure your peace of mind thanks to support and comprehensive energy equipment.
Conditions: ECONOMIC CONDITIONS OF GREEN ENERGY
Discount of 6% (only aplicable on 2.0A y 2.0DHA rates) on the consumption for electricity, for the first twelve (12) months of the contract period.
Contracts with IBERDROLA CLIENTES, S.A.U. for Low-Voltage electricity supply points.
Offer valid for consumers with up to three supply points. Offer not applicable to Public Administrations and Official Bodies.
There is no discount applied to the prices indicated on the table.
Indirect taxes Footnote (1), the electricity tax (5.11269632%), reactive energy and all other billing items shown shall be added to these prices.
Energy will be billed as the product obtained from multiplying the energy charge by usage in the relevant period. The exemptions and excess usage surcharges that the government establishes for the Voluntary Price for Small Consumers shall also be applied.
Power shall be billed as the product of the billing term for the contracted power. Should power required exceed contracted power at any time of day, all the aforementioned excesses recorded during each period shall be billed in addition, as per
Footnote (2) establishing tariffs for access to electrical energy transport and distribution networks.
Reactive energy, where appropriate, shall be billed by applying the reactive energy billing charge that the government approves, as established in current regulations. The electricity tax (5.11269632%) shall be applied to this charge.
The monthly rental price for the electricity meter shall be established by the
Ministry of Energy, Tourism and the Digital Agenda for the corresponding access rate, and charged by the distribution company. Indirect taxes not included Footnote (1) shall be added to this price, which will appear on the bills issued to the customer. The customer can check the current prices at any time on this website.
Conditions: DURATION OF THE CONTRACT
The duration of the contract is 12 months from the supply start date.
The start date, subject to the existence of an access contract signed with the distribution company and to installations modification where necessary, shall be the first day of the established reading period, which will be shown on the first bill.
The contract may be extended for annual periods in accordance with the General Conditions.
Conditions: GENERAL CONDITIONS
The contracted prices shall be updated as per the variation corresponding to the RPI Footnote (3) on 1 January of each year for the duration of the contract.
Any upward or downward variations in the access rates and tolls, fees and the regulated items that the government approves for application during the term of the contract will be applied, based on current legislation which can be consulted at:
- Electricity legislation: Footnote (2)
Under section 3.2 of the General Conditions, the application of the promotions described herein shall be conditional on the service contract running throughout the indicated period. The Customer shall forfeit the right to receive the applied discounts and promotions in the event of early termination of the Contract.
Likewise, should the Customer request the cancellation of any of the energy supplies (electricity and/or gas) and/or of any of the service contracts (Gas Maintenance Service and/or Electrical Emergencies Service), the application of any discount or promotion being offered on gas and/or electricity fixed charges shall be discontinued immediately.
Conditions: WELCOME PROMOTION
- First two (2) months of the Payment Protection insurance FREE when the service is contracted.
- First two (2) months of the Payment Protection service for Self-employed Workers insurance FREE when the service is contracted.
- First two (2) months of the Electrical Emergencies service FREE when the service is contracted. (Only for residential customers)
- First six (6) months of the SME Support Service FREE when the service is contracted.
- FREE Iberdrola Home Support service, which includes (only for residential customers):
Conditions: 24-hour home support, repairs insurance and legal advise service
Under this service, Iberdrola offers its customers access through the 900 22 45 22 telephone number or via the Iberdrola channel provided for this purpose to the services and professions most commonly required for repairs and refurbishments at the customers' installations and homes. This service includes:
- Emergency assistance within 3 hours (with no additional rate charged for the emergency service) for the following cases:
- Plumbing: broken fixed water pipes in the installations of the customer/holder.
- Glasswork: broken outside glasses, unprotected installations.
- Locksmith's work: opening of the main door in the installations.
- Electricity: breakdown in the private installations of the customer/holder.
- Access to 24-hour support services for repairs and refurbishments relating to theenergy service and other common breakdowns and repairs in homes and businesses (plumbing, glasswork, locksmith's work, air conditioning, lighting, etc.). Service warranty as regards:
- Response times.
- Hourly prices applied by the professional: control of prices agreed previously by Iberdrola with the multiassistance company.
- Six-month warranty on work carried out (emergencies, breakdowns and refurbishments).
- Legal advice service:
Iberdrola offers its customers access at 900 22 45 22 or via the Iberdrola channel provided for this purpose to a telephone legal advice service that covers all aspects of Spanish law.
This service is provided Monday to Friday from 8 am to 5 pm in winter hours and from 8 am to 3 pm in summer hours (15 June to 15 September). The requests made during the department's hours are dealt with on the same day the call is received, as long as the customer can be contacted at the telephone numbers provided, unless the customer wishes to be assisted at a later moment. This service is limited to providing oral legal advice regarding the matters brought up, and no written opinion is issued.
The Economic-Fiscal System of each autonomous region will be applied (rates subject to Government-approved variations, which are currently: VAT on the mainland and Balearic Islands, at 21%; IGIC on the Canary Islands, comprising 3% for energy and 7% for other concepts; IPSI in Ceuta and Melilla at 1%).
RPI: Actual accrued value for the November-to-November period of the year prior to the application of the variation of the General Consumer Price Index published by the National Statistics Institute of Spain.