Electricity bill Ibercur

WE WANT TO HELP YOU UNDERSTAND YOUR ELECTRICITY BILLS.

From 1 October 2014, all Voluntary Price for Small Consumers customers have a new billing model, as contained in the Resolution dated 23 May 2014, by the Department of Energy and Mining Policies, which establishes the minimum content and billing model for electricity (Official State Bulletin 30 May 2014 [PDF]). 

Next we will explain each of its sections.Footnote (*)

  1. Bill details
  2. Bill summary and correspondence details
  3. Information on electricity consumption
  4. Information and quality seals
  5. Contract Details
  6. Destination of billed amount
  7. Bill details

Now you can also view a detailed explanation of your bill with a video we have prepared for you. Find out!

Bill details

Bill details
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1 Bill details

On the upper left part of your bill, the retailer name is displayed for reference (COR) IBERDROLA COMERCIALIZACIÓN DE ÚLTIMO RECURSO, S.A.U. along with details of its tax registration number and business address.

To the right we find the Electricity Bill Details, with the following information:

  • Bill Amount: it is the total amount, which includes all the items listed on your bill. If you have chosen the fixed monthly instalment payment model, the amount of the applicable fixed instalment will be charged, and the billed amount will be taken into account when the time comes to bring the payments made into line with the bills incurred.
  • Invoice number: each bill you receive is assigned a different code for identification purposes.
  • Period billed: it indicates the dates corresponding to the start and end of the period in which the electricity consumption took place.
  • Charge date or payment date: it informs you of the day that the billed amount will be charged to your bank, if your bill is paid by direct debit. If it were not paid by direct debit, the final payment date gives the latest date that payment may be made at the authorised banking institutions. In the case of payment by fixed monthly instalment, instead of the charge date, Fixed Instalment Payment Date will be displayed.
  • Supply contract reference: it is the code that identifies your contract with the retail company indicated. To speed up any transaction, our customer service channels will request this code for identification purposes.

Bill summary and correspondence details

Bill summary and correspondence details
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2 Bill summary and correspondence details

Below you can see the section Summary of Bill, which contains a summary of the items billed: the power contracted, the energy consumed, the metering equipment rental and the taxes applied. If you happen to be a social bonus customer, in this section the corresponding discount will also be displayed.

To the right of this section, details of the billing address are displayed:

  • Sender:  IBERDROLA COMERCIALIZACIÓN DE ÚLTIMO RECURSO, S.A.U. is displayed.
  • Barcode: it is the reference for automatic processing of the documents by IBERDROLA COMERCIALIZACIÓN DE ÚLTIMO RECURSO, S.A.U.
  • Name and address for correspondence: you can see the details of your billing address.

Information on electricity consumption

Information on electricity consumption
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3 Information on electricity consumption

In the section Information regarding Electricity Consumption, we provide you with a list of your energy consumption along with its evolution.

In the table situated on the left part, the previous and current readings from your meter performed by the distributor company, along with their corresponding dates, are listed. The difference between the current reading and the previous reading indicates the consumption (kWh) during the period covered by your bill.  This is the same consumption that is displayed in the bill details. We also inform you if the reading is actual or estimated:

  • The real reading is the value read on the supply meter or metering equipment by the distribution company on the corresponding date.
  • The estimated reading is a value calculated by the distribution company, using historical consumption as a basis and according to a regulatory formula established by the Ministry of Energy, Tourism and the Digital Agenda.

Remember that you have the option of reading your meter yourself, that is to say, you can provide the corresponding distributor with the reading from your meter, either on the Customer Services Telephone Line 900 225 235 or at our Virtual Office, for inclusion on your next bill.

You can see that some data is highlighted in blue. These are some of the details that you will need to complete on the “Electricity Bill Simulator” provided by the National Commission for Markets and Competition so that you can check that your bill has been correctly calculated. You can find this simulator at http://facturaluz.cnmc.es.

The graphic that is displayed in this section shows the evolution of your electricity consumption (kWh) over the past 14 months. In this way, you can compare consumption during the last period with the same period the previous year. The highlighted horizontal line marks the average consumption for your contract. When consumption is estimated, the corresponding graphic bar will be displayed with stripes.

We also provide you with data on your average daily consumption for the billed period and for the past 14 months (in euros), along with your accumulated consumption over the past year (kWh).

Information and quality seals

Information and quality seals
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4 Information and quality seals

On the right, you can see stamps belonging to:

  • AENOR: 
    Iberdrola quality management system certification seal granted by AENOR (Spanish Association for Standardisation and Certification), a private, non-profit organisation. This certification shows that the Quality System adopted by Iberdrola complies with the requirements set out in UNE-EN ISO 9001 Standard.
  • CONSUMER ARBITRATION:
    IBERDROLA COMERCIALIZACIÓN DE ÚLTIMO RECURSO, S.A.U. is a member of the Consumer Arbitration System for conflict resolution. Thereby, if you lodge a complaint against IBERDROLA COMERCIALIZACIÓN DE ÚLTIMO RECURSO, S.A.U. and you have not received a satisfactory response within a period of 30 days, you can send it to the corresponding Arbitration Board for those cases where IBERDROLA has submitted to this arbitration, due to the nature of the matter being the responsibility of the retailer. For more information, visit Lodge a complaint

 

Contract Details

Contract Details
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5 Contract Details

In the last section on the back of your bill, we show the Contract Details, where amongst other items, you will find all of the information necessary for learning about the characteristics and details of your electricity supply, and also your payment details:

  • Account holder: the name of the resident's association that appears in the contract is displayed. In accordance with applicable regulations, the supply contract is personal and its subscriber must be the actual user of the energy.
  • Company tax registration: it is the subscriber's tax registration number.
  • Supply address: details of the address for which the electricity supply has been contracted.
  • Contract type: it describes your contract model and the time-of-day rate and number of periods contracted where applicable. If you are a social bonus customer or customer without the right to VPSC who temporarily does not have a supply contract, it is also indicated here.
  • Meter type: it indicates the type of meter you have installed. You have two options:
    • With smart meter effectively integrated into the remote management system.
    • With no smart meter effectively integrated into the remote management system.
      You can get more information on this subject at www.iberdrola.es/customers/metodology
  • Network Access toll: toll corresponding to your supply point for accessing the grid. The access rate varies depending on the power that you have contracted. 

ACCESS RATE - DESCRIPTION - POWER
Rate 2.0 A - Simple rate - Contracted power ≤ 10 kW
Rate 2.0 DHA - Simple rate with two time-of-day rate periods - Contracted power ≤ 10 kW
Rate 2.0 DHS - Simple rate with three time-of-day rate periods - Contracted power ≤ 10 kW 

  • Contracted energy: it indicates the power you have contracted, in kW.
  • Supply contract reference: it is the code that identifies your contract with the retail company indicated. To speed up any transaction, our customer service channels will request this code for identification purposes.
  • Access contract reference: it is the reference for the supply contract with the indicated distribution company.
  • Contract end date: it marks the date when the contract theoretically ends. Renewal is automatic so you don't have to worry about anything. 
  • Bill issue date: it indicates the moment when Iberdrola Comercialización de Último Recurso issues the corresponding bill.
  • Identification of supply point (CUPS): the code that enables the supply point to be identified by any distribution company or retailer. This is similar to a supply ID number.
  • Payment method: it indicates the payment method selected for paying your bills. In most cases, this is done by direct debit. When payment is not made by direct debit, a barcode is displayed on the back of the bill. In this case, payment must be made at agreed banks upon presentation of the bill itself.
  • Details of the Bank Account, Branch and Institution used to pay the direct debits. The last digits of the Bank Account Code are hidden in order to ensure the confidentiality of your bank details.
  • Customer service:  the IBERDROLA COMERCIALIZACIÓN DE ÚLTIMO RECURSO, S.A.U. free telephone is indicated for any query or transaction that you want to perform. Furthermore we provide you with a telephone, an e-mail and a postal address in case you want to make a complaint. We also offer you information regarding alternative ways of making complaints.
  • Faults and emergencies:  it indicates the specific telephone number for notifying faults and emergencies related to your corresponding distributor's network.

Destination of billed amount

Destination of billed amount
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6 Destination of billed amount

The first section on the back is destination of billed amount where we indicate how the costs relating to your bill are broken down:

  • Taxes applied:
    • Electricity tax: it is one of the so-called special taxes, such as those applied to alcohol, tobacco and hydrocarbons. It is calculated as established by current legislation, multiplying what you pay for electricity consumption and the contracted power by 1.05113. A percentage of 4.864% is applied to this result.
    • VAT: Value Added Tax. The current rate is applied to the sum of all the items billed, including electricity tax. In the case of the Canaries, IGIC will be applied at the current rate  and in the case of Ceuta and Melilla, IPSI at the current rate.
  • Electricity production costs and retail margin: for the production and commercialisation of electricity.
  • Regulated costs, which are in turn broken down into:
    • Incentives for renewable energies, cogeneration and waste.
    • Costs of transmission and distribution grids: they are the necessary costs for producing electricity and getting it to your home, so that you can use it.
    • Other regulated costs, amongst which are included: 
      • The tolls for accessing the transmission and distribution grids, and the corresponding charges.
      • Payments to the System Operator and the Market Operator as compensation for these operators.
      • Payments due to system capacity depending on rate periods.
      • The amounts are the result of applying the losses published by the System Operator.

In this costs breakdown, the control and metering equipment rental is not included, as indicated in the Resolution dated 23 May 2014, by which the minimum content and billing model for electricity are established.

Bill details

Bill details
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7 Bill details

The last section is Bill Details where we provide you with a more detailed breakdown of the items billed:

  • Billing for contracted energy:
  • Billing for energy consumption:
  • Electricity tax: it is one of the so-called special taxes, such as those applied to alcohol, tobacco and hydrocarbons. It is calculated as established by Law 38/1992 on Special Taxes, multiplying what you pay for the consumption and the power billed by 5.1127%.
  • Rental of equipment for metering and control: it is calculated by multiplying the number of days in the billing period by the daily or monthly meter rental price, unless the meter is owned by the customer, in which case it is not subject to billing. This price is regulated by the government.
  • Applicable tax: to calculate the TOTAL BILL AMOUNT, VAT is applied to all items included on the bill. Value Added Tax. The applicable rate is applied to the sum of the aforementioned items. In the case of the Canaries, IGIC will be applied at the current rate and in the case of Ceuta and Melilla, IPSI at the current rate.

On occasions, more than one billing line for a given item may be displayed.

This may be due to two reasons:

  • When a change in applicable prices occurs within a given billing period.
  • When different time-of-day periods are contracted.

Footnotes:

  • Note(*)

    The shown images are an example of Iberdrola's electricity bill. There may be differences with a real invoice.

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