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Your complaint
Claim process 
Open
Your complaint has been entered in our system and is ready for processing to start.
In process
We are working on your complaint. Sometimes it will be necessary to ask you for more information or documents, or we will have to contact your distributor or service provider in order to deal with it.
Closed
Your complaint has been resolved. Notification of the result has already been sent to you.
Status
Open
Status
In process
Status
Closed
Information on a complaint
Complaint No.
Date lodged
Channel on which lodged