Iberdrola has launched a plan to enable us to continue providing high quality services while protecting your health and safeguarding our employees and collaborators.
We have taken the following measures to address the situation caused by the coronavirus (Covid-19):
More robust digital and telephone channels
We are ready to assist you through our digital channels (Iberdrola.es and Iberdrola Customers app) and through our free customer service line (900 225 235). In the interest of customer and employee safety, we have temporarily closed all our Customer Service Points. Please remember that you can get any urgent procedures done online or by telephone, at any time of the day or night throughout the week.
Check and download household gas and electricity bills
Change your current rate to suit your current consumption habits
Change your power term
Report faults in your home coverage included in the emergency repair service
Pay outstanding bills with a card or using Bizum
Emergency call-out services
For your peace of mind, we will continue to provide the emergency repair service.If you have a critical fault, please call 900 22 45 22. You can also use our Iberdrola Customers app to report the fault. We will correct it as quickly as possible.
We can advise you about the best plan to suit your new consumption habits. We want you to save on your bill when you need it most.. Furthermore, for the next 30 days, if you have signed up for the Choose 8 hours plan you can change the times whenever you like, totally free of charge.
Help for paying your bills
We are making it easier for you to pay your bills. If you are having difficulties paying your electricity, gas or other energy bills, you can pay them in instalments over several months at no additional cost.
Implementing security measures.
Furthermore, to protect the health of our employees and collaborators, we are taking all the safety and prevention measures recommended by the authorities.
We are allowing our employees to work from home.
Ours is an essential service, and we are determined to provide our customers with high-quality services. We have provided a free telephone number staffed by specialised companies which is available 24 hours a day, every day of the year. Our priority is to ensure that our collaborating companies implement the necessary measures to protect their staff.
We'll keep you informed about how the situation is developing and everything concerning your electricity supply at iberdrola.es
We are confident that together, we will soon overcome this situation, and we hope that you, your families and friends are well. You can count on it with all our energy.