Here are the questions our customers ask most frequently.
Yes, to sign up for the Winter Plan, the holder must have another electricity supply point subscribed with Iberdrola Clientes, S.A.U. that is not on a Summer Plan or Winter Plan.
Yes, all our Made to Measure Plans are green. They use 100% certified renewable energy with Guarantee of Origin, reducing CO2 emissions and helping to take care of the environment. We certify the energy through the National Markets and Competition Commission (CNMC), which corroborates that the energy supplied to customers with Made to Measure Plans is 100% renewable.
Iberdrola promises not to change your set prices for 5 years, with no minimum lock-in period. Iberdrola will only apply CPI variations to your prices, and will apply any increases or decreases to mandatory items. We also remind you that our Made to Measure Plans are totally flexible and can be changed whenever you like, with the exception of switching a Summer Plan to a Winter Plan, or vice versa.
Yes, they do. e-billing is one of the benefits of the Made to Measure Plans. Electronic billing is quick, secure (bills are legally valid), convenient, ecological and, what's more, it's free.
The Smart Assistant service is free for the first 4 months. You can cancel at any time by calling: 900 11 00 11