*Price including taxes. Includes indirect taxes: VAT (21%) for the Iberian Peninsula and the Balearic Islands. For the Canary Islands, the IGIC (7%) applies and for Ceuta and Melilla, the IPSI (4%) applies.
Here you will find some of the most frequent questions, with their answers, in case they can help you.
With the Home Electricity Protection service your electrical installation and kitchen and TV appliances will be covered against any electrical and/or electronic fault. A qualified technician will visit your home to repair it. We cover all repair costs (travel, labour and parts) up to €550 for the electrical installation and €300 per electrical appliance per year and without any limits on the work carried out.
If the appliance is not repairable for any justifiable reason, we will compensate you with up to €300 per appliance, depending on its age.
In addition, it includes the Electrical DIY service with annual maintenance by a qualified technician, including travel costs and up to 3 hours labour. With this service you can change any electrical device (plugs, switches, etc.), lamps or wall lights, install electrical appliances or even configure technological equipment such as your new Smart TV or your children's console.
If you already have an energy contract with Iberdrola Clientes, the service will be associated with that contract. If you have not contracted any supply with Iberdrola Clientes, the service may be contracted as an independent contract.
You can sign up for the service by calling us on 900 110 011 or, if you prefer, by visiting your nearest service point.
The one-year duration of the service is automatically renewed for consecutive one-year periods unless the client communicates otherwise by at least fifteen (15) days advance notice before the end of each period.
You can request any of the services 24 hours a day, 7 days a week by calling 900 22 45 22 and the electrical appliance repair service; you can also request it on our app. We will deal with any emergency breakdowns of your electrical installation within 3 hours and the rest within 48 working hours. All repairs will have a minimum six-month warranty.
You can cancel at any time without any type of penalty.
In addition, since this is a Service Pack (Household Appliance Protection 10 and Electrical Emergencies), the Customer may cancel one of the services included in the Pack at any time, in which case only the selected service will remain in force.
Any more questions?
We will resolve them for you via any of our channels.