*Price including taxes. Includes indirect taxes: VAT (21%) for the Iberian Peninsula and the Balearic Islands. For the Canary Islands, the IGIC (7%) applies and for Ceuta and Melilla, the IPSI (4%) applies.
Here you will find some of the most frequent questions, with their answers, in case they can help you.
With the Home Electricity Protection service, your electrical installation and kitchen appliances and TV will be covered for electrical and electronic faults. A qualified technician will visit your home to repair them. We cover all repair costs (travel, labour and parts) up to €550 for the electrical installation and €300 per electrical appliance per year and without any limits on the work carried out. If the appliance is not repairable for any justifiable reason, we will compensate you with up to €300 per appliance, depending on its age.
It also includes an energy assessment visit every four years when a specialised technician will visit your home to check your installations and consumption habits and to identify all your savings opportunities.
The Electrical DIY service also covers one annual repair by a qualified technician, including travel costs and up to 3 hours of labour. This service allows you to replace any electrical devices (plugs, switches, etc.), lamps or wall lights, install electrical appliances or even configure technological equipment such as your new Smart TV or your children's game console.
Any residential customer. You do not need to have an energy supply contract with Iberdrola Clientes.
Any residential customer You do not need to have an energy supply contract with Iberdrola Clientes.
The one-year duration of the service is automatically renewed for consecutive one-year periods unless the client communicates otherwise by at least fifteen (15) days advance notice before the end of each period.
You can request any of the services 24 hours a day, 7 days a week by calling 900 22 45 22 and you can also request the electrical appliance repair service via the app.
In under 3 hours, we will sort out urgent breakdowns of your electrical installation, repair your electrical appliances and do DIY tasks in less than 48 working hours and the visit within 10 working days.
You can cancel at any time without penalties.
In addition, since this is a Service Pack (Household Appliance Protection 10 and Electrical Emergencies), the Customer may cancel one of the services included in the Pack at any time, in which case only the selected service will remain in force.
Any more questions?
We will resolve them for you via any of our channels.