Here are the most frequently asked questions, in case they can help you.
Can I change my hours whenever I want?
Yes, you can change your chosen 8 hours for each day of the week, whether they are grouped together or separate, and can do so in real time using the App or the Iberdrola Customers website.
Will my price be fixed for 5 years with this Plan?
Yes, we are committed to maintaining your fixed price for 5 years with no commitment to a lock-in period. We will only pass on the CPI and the regulated items will be updated, upwards or downwards, in the event of any changes. Furthermore, our Customised Plans are flexible and you can change to a new Plan whenever you want, except from a Summer Plan to a Winter Plan and vice versa.
Do I need a smart meter to sign up to the Plan?
Yes, you will need this type of meter for all Customised Plans except for the Stable Plan and the 3 Period Plan. This is because we need to remotely receive your hourly consumption in order to bill you more cheaply for the hours when you have a promotional price.
Do I have electronic billing included with the Plan?
Yes, electronic billing is included. It is fast, secure (with full legal validity), convenient, ecological and free of charge. This will make your operations easier and help reduce CO2 emissions.
Are all Electricity Plans 100% green?
Yes, all our Customised Plans are 100% certified renewable energy, with a guarantee of origin and will help you reduce your CO2 emissions. This certification is obtained through the National
Discover all your options and choose your ideal Plan