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Iberdrola Home Support
 

Free service when you sign up for electricity or gas with Iberdrola

Service, Emergency service rates ...

Service: FREE EXCLUSIVE SERVICE FOR IBERDROLA CUSTOMERS

The Home Support service guarantees emergency assistance in your home in less than 3 hours, repair and refurbishment service, and legal aid service.

The emergency service includes:

  • Emergency assistance for electricity, plumbing, locksmith's work and glasswork, within 3 hours from the moment the call is received.
  • No additional rate for emergency service.
  • Available 24 hours a day, 365 days a year.

You also get the repair and refurbishment service, which includes:

  • More than 25 trades available.
  • Agreed rates for Iberdrola customers.
  • Guaranteed quality of work executed.
  • Available 24 hours a day, 365 days a year.

The legal advice service includes:

  • All-inclusive legal advice that includes all types of subjects and aspects of Spanish law. The enquiries are answered by phone.
  • Same day reply.
    • Winter hours: Monday to Friday from 8 am to 5 pm.
    • Summer hours (15 June to 15 September): Monday to Friday from 8 am to 3 pm.

If you want to report an incident or make any enquiry related to the Home Support service, you can call the Technical Support service at 900 22 45 22, 24 hours a day, 7 days a week

Emergency service rates: RATES BY ACTIVITY WITH EMERGENCY SERVICEFootnote (*)

PLUMBING
 AREAS1st HOURAFTER 1ST HOURNIGHT-TIME HOURS
Galicia, País Vasco, Cantabria, Burgos€48,08€22,44 €70,51
Asturias, León, Zamora€50,21€24,57 €56,62 
Andalucía€48,08  €22,44 €53,42
Navarra, La Rioja, Soria, Aragón, Com. Valenciana, Murcia€49,14  €23,50 €53,42 
Baleares€48,08  €22,44 €67,31
Madrid, Castilla La Mancha, Extremadura, Segovia, Ávila€47,01€21,37€53,42
Cataluña, Canarias€47,01 €21,37€53,42
Valladolid, Palencia, Salamanca€47,01  €21,37€70,51

 

LOCKSMITH'S WORK
 AREAS1st HOURAFTER 1ST HOURNIGHT-TIME HOURS
Galicia, País Vasco, Cantabria, Burgos €64,10 €28,85 €70,51
Asturias, León, Zamora €64,10 €28,85 €56,62
Andalucía €64,10 €28,85 €53,42
Navarra, La Rioja, Soria, Aragón, Com. Valenciana, Murcia €64,10 €28,85 €53,42
Baleares €64,10 €28,85 €67,31
Madrid, Castilla La Mancha, Extremadura, Segovia, Ávila€64,10  €28,85 €53,42
Cataluña, Canarias €64,10 €28,85 €53,42
Valladolid, Palencia, Salamanca €64,10 €28,85 €70,51

 

ELECTRICITY/GLASSWORK
 AREAS1st HOURAFTER 1ST HOURNIGHT-TIME HOURS
Galicia, País Vasco, Cantabria, Burgos €53,42€24,57 €70,51
Asturias, León, Zamora€52,35€24,57 €56,62
Andalucía€52,35€24,57 €53,42
Navarra, La Rioja, Soria, Aragón, Com. Valenciana, Murcia€52,35€24,57€53,42
Baleares€55,55€24,57 €67,31
Madrid, Castilla La Mancha, Extremadura, Segovia, Ávila€52,35€24,57 €53,42
Cataluña, Canarias€57,69 €28,85 €53,42
Valladolid, Palencia, Salamanca€63,03€34,19 €70,51

 

Footnotes:

  • Note(*)

    For services provided in towns located more than 25 km from the provincial capitals, travel expenses of €12.82 per service will be charged.

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