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Iberdrola Home Support
 

Free service when you sign up for electricity or gas with Iberdrola

Service, Emergency service rates ...

Service: FREE EXCLUSIVE SERVICE FOR IBERDROLA CUSTOMERS

The Home Support service guarantees emergency assistance in your home in less than 3 hours, repair and refurbishment service, and legal aid service.

The emergency service includes:

  • Emergency assistance for electricity, plumbing, locksmith's work and glasswork, within 3 hours from the moment the call is received.
  • No additional rate for emergency service.
  • Available 24 hours a day, 365 days a year.

You also get the repair and refurbishment service, which includes:

  • More than 25 trades available.
  • Agreed rates for Iberdrola customers.
  • Guaranteed quality of work executed.
  • Available 24 hours a day, 365 days a year.

The legal advice service includes:

  • All-inclusive legal advice that includes all types of subjects and aspects of Spanish law. The enquiries are answered by phone.
  • Same day reply.
    • Winter hours: Monday to Friday from 8 am to 5 pm.
    • Summer hours (15 June to 15 September): Monday to Friday from 8 am to 3 pm.

If you want to report an incident or make any enquiry related to the Home Support service, you can call the Technical Support service at 900 22 45 22, 24 hours a day, 7 days a week

Emergency service rates: RATES BY ACTIVITY WITH EMERGENCY SERVICE

SPECIALTY1st HOUR (€/hour)AFTER 1ST HOUR (€/hour)NIGHT-TIME HOURS (€/hour)
ELECTRICITY38,0 €32,0 €45,0 €
PLUMBING38,0 €32,0 €45,0 €
LOCKSMITH'S WORK44,0 €36,0 €45,0 €
GLASSWORK38,0 €36,0 €45,0 €

 

24-HOUR HOME SUPPORT AND REPAIR SERVICE

This is a service provided by Iberdrola to its customers, at the number 900 22 45 22 so customers can access the most frequently required professional services and associations for the service, repair and renovation of customer installations, homes and appliances.

This service includes:

  • Emergency assistance within 3 hours (with no additional rate charged for the emergency service) for the following cases:
    • Plumbing: broken fixed water pipes in the installations of the customer/holder.
    • Glasswork: broken outside glasses, unprotected installations.
    • Locksmith's work: opening of the main door in the installations.
    • Electricity: breakdown in the private installations of the customer/holder.
  • Access to 24-hour support services for repairs and refurbishments relating to the energy service and other common breakdowns and repairs in homes and businesses (plumbing, glasswork, locksmith's work, air conditioning, lighting, etc.). Service guarantee as regards:
    • Response times.
    • Hourly prices applied by the professional: control of prices agreed previously by Iberdrola with the multiassistance company.
    • Six-month warranty on work carried out (emergencies, breakdowns and refurbishments).

LEGAL ADVICE SERVICE

Iberdrola offers its customers access on 900 22 45 22 or via the Iberdrola channel provided for this purpose to a telephone legal advice service that covers all aspects of Spanish law.

This service is provided Monday to Friday from 8 am to 5 pm in winter hours and from 8 am to 3 pm in summer hours (15 June to 15 September). The requests made during the department's hours are dealt with on the same day the call is received, as long as the customer can be contacted at the telephone numbers provided, unless the customer wishes to be assisted at a later moment. This service is limited to providing oral legal advice regarding the matters brought up, and no written opinion is issued.

 

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