With the Electrical Emergencies service you can enjoy full peace of mind, since a technician will arrive at your home in less than 3 hours to sort out any electrical emergency, in the event of lack of electricity in the house or any of its rooms.
The service also includes:
Sign up now for only €1.99 a month (VAT not included) and get 2 months of free service.
If you want to report an incident or make any enquiry related to the Electrical Emergencies service, you can call the Technical Support service at 900 22 45 22, 24 hours a day, 7 days a week.
The Electrical Emergencies service includes support in under 3 hours from the time the call is received for electrical emergencies in the customer's home in the event of lack of electricity in the house or any of its rooms.
The price is €1.99 a month (VAT not included) and the service is available for power under 15 kW.
In the event of an electrical emergency in the customer's private electricity network, the service covers the cost of the repair made by an electrician authorised by Iberdrola, up to the limit established in the individual conditions. The service guarantees a response time of under 3 hours from the time the customer's call is received. There are no deductibles, and a one-month grace period is established from the coming into force of the energy supply contract associated with this service.
Emergency means an unexpected and sudden event affecting the domestic electricity installation, which may result in the absence of electric power in the entire house or any of its rooms, excluding garages, storerooms, annexes, swimming pools and outdoor lighting.
The customer's private electricity network is defined in the Electrotechnical Regulations for Low Voltage, Royal Decree 842/2002, dated 2 August 2002, excluding the residents' association's network.
The service coverage includes:
The scope of the service excludes the following:
Estimates for work that exceeds the limit
If the cost of the emergency repair exceeds the established limit, the customer will be charged for the additional cost. An estimate will be offered previously, detailing such cost. The customer must accept the estimate by signing it before the repair can be carried out.
Iberdrola shall provide the Electrical Emergencies service in accordance with the following conditions:
Specifically, it shall not be responsible for:
BUSINESSES AND SELF-EMPLOYED WORKERS
COMPANIES AND INSTITUTIONS