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Home Day and Night Plan

 

Get the most out of our capped prices, until the 30th September 2018, except for regulated concepts
Iberdrola, Home Day and Night Plan: save money with our offer with time-of-day rate

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Offer, Conditions ...

Offer: ENJOY PEACE OF MIND WITH OUR FIXED PRICES, UNTIL THE 30TH SEPTEMBER 2018, EXCEPT FOR REGULATED CONCEPTS

Check our electricity consumption price and fixed electricity charges on the Conditions tab. If you wish to compare them to the Voluntary Price for Small Consumers, you can visit the Regulated rates.

Get an additional 10% discount in your electricity consumption with our Electricity Home Day and Night Plan for 12 months. Remember that the Electricity Home Plan keeps your prices capped until the 30th September 2018 (except for regulated concepts).

The Home Plan is the ideal electricity offer for homes with time-of-day rates and contracted power up to 10 kW. Come to Iberdrola. Don't miss this opportunity!

Time-of-day rates establish several prices depending on the time of day when electricity is consumed, making a distinction between peak period and valley period. The hours in each period vary in winter and summer.

The peak period includes a total of 10 hours (noon to 10 pm in winter and 1 to 11 pm in summer). Appliances that use a lot of energy (washing machine, iron, heater, etc.) should not be used during this period.

The valley period includes a total of 14 hours (10 pm to noon in winter and 11 pm to 1 pm in summer). This is the best period for using washing machines, irons, heaters, etc, since the price of electricity is cheaper.

In addition, we give you the Iberdrola Home Support service, which includes 24-hour Support and Repairs and Legal Advice, free of charge.

And for your convenience, we offer you a Fixed Rate, 12 monthly payments a year so you always know when and how much you will pay for your electricity bill.

Conditions: ECONOMIC CONDITIONS OF THE HOME DAY AND NIGHT PLAN

Discount of 10% on the consumption for electricity, for the first twelve (12) months of the contract period.

Contracts with IBERDROLA CLIENTES, S.A.U. for Low-Voltage electricity supply points with contracted power of up to 10 kW.

Offer valid for consumers with up to three supply points. Offer not applicable to Public Administrations and Official Bodies.

There is no discount applied to the prices indicated on the table.

Indirect taxes Footnote (1), the electricity tax (5.11269632%), reactive energy and all other billing items shown shall be added to these prices.

The electricity prices in this bid include the cost of the new regulated value of interruptibility demand management established by Order IET/2013/2013 dated 31 October. The amount included has been calculated in accordance with the result of the auctions for allocation of the interruptibility capacity held before 31/12/2014, as well as the monthly forecasts of Red Eléctrica de España regarding electricity demand, and the grid loss forecasts available as of 31/12/2014. This amount will be updated automatically in accordance with the results of the new auctions for allocation of the interruptibility capacity and the new monthly forecasts of Red Eléctrica de España regarding electricity demand, with their corresponding losses calculated as an arithmetic mean per access charge period for the best hourly loss coefficients available at the time of updating.

Energy will be billed as the product obtained from multiplying the energy charge by usage in the relevant period. The exemptions and excess usage surcharges that the government establishes for the Voluntary Price for Small Consumers shall also be applied.

Power will be billed as the product obtained from multiplying the power charge by the necessary power to be billed.

Reactive energy, where appropriate, shall be billed by applying the reactive energy billing charge that the government approves, as established in current regulations. The electricity tax (5.11269632%) shall be applied to this charge.

The monthly rental price for the electricity meter shall be established by the Ministry of Industry, Energy and Tourism for the corresponding access rate, and charged by the distribution company. Indirect taxes not included Footnote (1) shall be added to this price, which will appear on the bills issued to the customer. The customer can check the current prices at any time on this website.

Conditions: DURATION OF CONTRACT

The duration of the contract is 12 months from the supply start date.

The start date, subject to the existence of an access contract signed with the distribution company and to installations modification where necessary, shall be the first day of the established reading period, which will be shown on the first bill.

The contract may be extended for annual periods in accordance with the General Conditions.

Conditions: GENERAL CONDITIONS

Any upward or downward variations in the access rates and tolls, fees and the regulated items that the government approves for application during the term of the contract will be applied, based on current legislation which can be consulted at:

Under section 3.2 of the General Conditions, the application of the promotions described herein shall be conditional on the service contract running throughout the indicated period. The Customer shall forfeit the right to receive the applied discounts and promotions in the event of early termination of the Contract.

Likewise, should the Customer request the cancellation of any of the energy supplies (electricity and/or gas) and/or of any of the service contracts (Gas Maintenance Service and/or Electrical Emergencies Service), the application of any discount or promotion being offered on gas and/or electricity fixed charges shall be discontinued immediately.

Conditions: WELCOME PROMOTION

Conditions: 24-hour home support, repairs and legal advice service

Under this service, Iberdrola offers its customers access through the 900 22 45 22 telephone number or via the Iberdrola channel provided for this purpose to the services and professions most commonly required for repairs and refurbishments at the customers' installations and homes. This service includes:

  • Emergency assistance within 3 hours (with no additional rate charged for the emergency service) for the following cases:
    • Plumbing: broken fixed water pipes in the installations of the customer/holder.
    • Glasswork: broken outside glasses, unprotected installations.
    • Locksmith's work: opening of the main door in the installations.
    • Electricity: breakdown in the private installations of the customer/holder.
  • Access to 24-hour support services for repairs and refurbishments relating to theenergy service and other common breakdowns and repairs in homes and businesses (plumbing, glasswork, locksmith's work, air conditioning, lighting, etc.). Service warranty as regards:
    • Response times.
    • Hourly prices applied by the professional: control of prices agreed previously by Iberdrola with the multiassistance company.
    • Six-month warranty on work carried out (emergencies, breakdowns and refurbishments).
  • Legal advice service:
    Iberdrola offers its customers access at 900 22 45 22 or via the Iberdrola channel provided for this purpose to a telephone legal advice service that covers all aspects of Spanish law. This service is provided Monday to Friday from 8 am to 5 pm in winter hours and from 8 am to 3 pm in summer hours (15 June to 15 September). The requests made during the department's hours are dealt with on the same day the call is received, as long as the customer can be contacted at the telephone numbers provided, unless the customer wishes to be assisted at a later moment. This service is limited to providing oral legal advice regarding the matters brought up, and no written opinion is issued.

Footnotes:

  • Note(1)

    The Economic-Fiscal System of each autonomous region will be applied (rates subject to Government-approved variations, which are currently: VAT on the mainland and Balearic Islands, at 21%; IGIC on the Canary Islands, comprising 3% for energy and 7% for other concepts; IPSI in Ceuta and Melilla at 1%).

  • Note(2)

    Spanish version.

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