IBERDROLA's progress as regards Social Responsibility is made possible by a traditional management system characterized by:

• An internal analysis of IBERDROLA's current position in the various aspects of Corporate Social Responsibility (CSR).
• An external analysis of social demands, interest group expectations and IBERDROLA assessments in external rankings and observatories.
• Diagnosis of situations deriving from the previous analyses.
• New corporate goals to improve the Company's performance.
• Design of new action plans, with detailed objectives, actions and schedules.
• Monitoring compliance with these plans and new planning cycle feedback.

Social Responsibility Plans

The results of this process are materialised in the social responsibility plans that have been regularly drawn up by the Company, generally once every two years; currently the 2013-2014 corporate social responsibility plan is in effect.

This plan has the following objectives:

• to contribute to generating a global “culture of responsibility” in the Group; 
• to inspire confidence through its continued support for responsible behaviours, 
• and to contribute to the creation of shared value with the interest groups.

This plan revolves around eight spheres of action which give rise to 52 lines of action and the corresponding management indicators, to be developed by the businesses in the Group and by their corporate organisations. These activities are periodically followed up in the Group’s CSR Committee and in the CSR Committee of the Board of Directors.

The environmental area includes an Environmental management model, aimed at creating a common framework which enables the coordination of the different environmental management systems and each of the businesses.