One of  IBERDROLA’s goals is to create value for its customers, seeking to meet their expectations in a manner which is compatible with respect for the environment, responsible labour practices, and alignment of business values with those of our social setting.

Around the world, IBERDROLA provides 31.7 million supply points with power, of which 28.1 million are electricity and 3.6 gas.

Customer relationships are managed by the Deregulated Business Division or the Regulated Business Division, depending on whether the market has been liberalized or remains regulated. Specifically, the Deregulated Business Division manages the relationship with customers in Europe, basically in Spain, Portugal and the United Kingdom, while the Regulated Business Division manages the relationship with customers in the United States and Brazil.

In keeping with this approach, IBERDROLA undertakes to abide by the following ethical commitments:

• To take any measures required to guarantee at all times the security and confidentiality of our customers' data.
• To maintain commercial and advertising practices which are respectful of the legitimate right of our customers to receive truthful and accurate information.
• To set up procedures and methods in order to ensure that the customers can have access to the products they demand when needed and in optimum conditions.
• To offer our customers a set of communication channels that enable them to keep constantly in touch with the Company.

For more information on IBERDROLA's relationship with its customers, please refer to the "Sustainability Reports” and the Customers section on our website.