IBERDROLA endeavours to implement a culture of continuous improvement for managing all of the Company's processes and activities through the highest quality standards. The goal is to enhance competitiveness and create value.

This quality policy is based on the following principles:

• KNOW the expectations of our customers, both and external, and of our stakeholders, in order to deliver products and services to their full satisfaction.
• PROMOTE innovation and development activities to satisfy or even exceed the expectations of our customers and other stakeholders.
• ENHANCE the culture of on-going improvement in the products and management of the processes of the Company.
• PROMOTE the involvement of the Company’s employees by means of an adequate flow of information, internal communication, training, recognition of achievements and regular promotion.
• FOSTER teamwork as the pattern of behavior at all organizational levels
• DEPLOY the Company culture of respect for the environment, prevention of risks to persons and commitment to society, both internally and among our collaborators, in order for the Company to be recognized as the leader in sustainable development.
• ENSURE the improvement of the growth, profitability, leadership, social responsibility, environmental, safety and cost indicators to assure the on-going success of the Company.