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Protecting the most vulnerable citizens 

IBERDROLA COOPERATES WITH PUBLIC ADMINISTRATIONS, DIFFERENT ENTITIES AND NGOS TO FACILITATE ACCESS TO ENERGY FOR ECONOMICALLY DISADVANTAGED PEOPLE

Committed to society

Iberdrola has established a protection procedure for customers in a vulnerable situation to ensure that financially disadvantaged citizens get their power supply. They are the supplies that are attached to the social allowance, because they are pensioners, or because all of the members of a single family unit are unemployed.

Furthermore, Iberdrola is lobbying to have agreements signed with different public bodies, in keeping with their proposition of protecting customers who can’t pay their gas and electricity bills.

SIGNED AGREEMENTS

| Map of Agreements with Town Councils and Institutions [PDF]Note (*)|

The company has already signed multiple agreements, among them with the Mancomunidad de Servicios del NoroesteNote (*), the La Unión City CouncilNote (*), the Cruz Roja La RiojaNote (*), the Federación Andaluza de Municipios y ProvinciasNote (*), the Cantabria GovernmentNote (*), Cruz Roja in MurciaNote (*), the Aragón GovernmentNote (*)the Talavera de la Reina City CouncilNote (*), the Torrevieja City CouncilNote (*), the Cáceres City CouncilNote (*), the Logroño City CouncilNote (*),  la Comunidad Foral de NavarraNote (*), the Elche City CouncilNote (*), the Cruz Roja País VascoNote (*), la Xunta de GaliciaNote (*), the Comunidad de MadridNote (*), with the Castilla-La Mancha Regional GovernmentNote (*),  the Generalitat ValencianaNote (*), the Barcelona Metropolitan Area  (AMB)Note (*), Valencia City CouncilNote (*), the Alicante City CouncilNote (*), the Vitoria-Gasteiz City CouncilNote (*), the Bilbao City CouncilNote (*), the Castellón City CouncilNote (*) and the Regional Government of Castile and León and the Regional Federation of MunicipalitiesNote (*) (expansionNote (*)). These agreements provide coverage to 96% of Iberdrola domestic customers who could be in a vulnerable situation.

These initiatives reflect the spirit of the General Corporate Social Responsibility Policy [PDF], in which Iberdrola is committed to “pay attention to customers who are economically disadvantaged or in any other situation of vulnerability, establishing specific procedures of protection and collaborating in providing on-going access to energy and gas supply”. A principle of action also reflected in the Sustainability Policy [PDF].

Footnotes:

  • Note (*) Spanish version.
  • © 2016 Iberdrola, S.A. All rights reserved.