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Social Action


Social initiatives in collaboration with organisations from both the government and civil society are an important part of IBERDROLA’s engagement with the community. Detailed information on these activities can be found in both the annual reports and on the corporate websites of IBERDROLA’s subsidiary and affiliate companies in Spain, United Kingdom, USA and Brazil.

Energy supply for vulnerable groups

To ensure that financially disadvantaged citizens get their power supply, IBERDROLA has established a Protection procedure for customers in a vulnerable situation. They are the supplies that are attached to the social allowance, because they are pensioners, or because all of the members of a single family unit are unemployed.

Furthermore, IBERDROLA is lobbying to have agreements signed with different public bodies, in keeping with their proposition of protecting customers who can’t pay their gas and electricity bills.

The company has already signed several agreements, among them with the Talavera de la Reina City CouncilNote (*), the Torrevieja City CouncilNote (*), the Cáceres City CouncilNote (*), the Logroño City CouncilNote (*),  la Comunidad Foral de NavarraNote (*), the Elche City CouncilNote (*), the Cruz Roja País VascoNote (*), la Xunta de GaliciaNote (*), the Comunidad de MadridNote (*), with the Castilla-La Mancha Regional GovernmentNote (*),  the Generalitat ValencianaNote (*), the Barcelona Metropolitan Area  (AMB)Note (*), Valencia City CouncilNote (*), the Alicante City CouncilNote (*), the Vitoria-Gasteiz City CouncilNote (*), the Bilbao City CouncilNote (*), the Castellón City CouncilNote (*) and the Regional Government of Castile and León and the Regional Federation of MunicipalitiesNote (*) (expansionNote (*)).

These initiatives are part of the Group's General Corporate Social Responsibility Policy, whereby Iberdrola undertakes to “pay attention to customers in a situation of vulnerability and collaborate, according to the policies established by the competent public authorities in each case, to facilitate ongoing access to electricity and gas supply”.

Corporate volunteer

As regards the various social projects carried out, mention should be made of the Corporate Volunteering Programme, which has been in operation for several years. In this scheme, IBERDROLA encourages its employees to take part in charity initiatives with a view to putting mission, vision and values of the Company into practice: enhancing people's quality of life, protecting the environment, promoting sustainable development and providing access to energy to those that are not connected to the grid.

The goals behind these practices are:

  • to reinforce a feeling of belonging and improve the atmosphere at work; 
  • to provide ethical training to employees and harness their solidarity;
  • to promote the values of participation, commitment, responsibility and teamwork.
Youth Entrepreneurship and Employment Strategy

With the aim of contributing to reduce the youth employment rate and address the structural causes that lead to it being higher than that for the general population, IBERDROLA has joined the 2013-2016 Youth Entrepreneurship and Employment StrateyNote (*). By joining this initiative, Iberdrola reinforces its commitment to the employability of young people and equal opportunities. The strategy includes 100 measures, of which 85 are medium and long-term and 15 are emergency measures with a short-term effect. These measures are expected to benefit more than one million young people.


Through its Foundations, the IBERDROLA Group fulfils its commitment to the communities in which it operates. These institutions contribute to improving the quality of life of people through energy, cultural and social development. Among their objectives are the promotion of training and research, the protection of the environment, the support for art and culture, and the furtherance of cooperation and solidarity.

Since June 2014, the Foundations Committee guarantees proper coordination among the different institutions, which are also governed by a 2015-2019 Master Plan 2015-2019 Master Plan approved by the Board of Trustees in December 2014.

IBERDROLA Art Collection

IBERDROLA has a standing commitment to the conservation of heritage and promoting different forms of artistic expression. Our art collection is proof of such patronage, bringing together works from the Basque school, Spanish art, international pieces and examples of new media such as video. We loan pieces from our art collection to museums and institutions, and we also organise travelling exhibitions such as “Translucent Skin”. You can also visit our art collection at or via the new iPad app by going to App Store for iOS (iPad)

IBERDROLA.COM, a fully accessible website

In line with the commitments assumed within the framework of its social responsibility policies, IBERDROLA has the aim of facilitating access  to for everyone, regardless of their age or whether they have a disability. For this reason, has been developed taking into account compliance with priority guidelines 1 and 2 of Web Content Accessibility Guidelines 2.0 (WCAG) as established by the W3C (World Wide Web Consortium). It currently has WCAG-WAI 2.0 AA Certification.


For more information, please refer to the 2014 Sustainability Report  published on February 2015 by the Company.


  • Note (*) Spanish version.
  • © 2016 Iberdrola, S.A. All rights reserved.