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Quality Management

During the last period, a considerable boost of the QUALITY GUIDELINES has been undertaken at the whole group worldwide, as well as the GLOBAL QUALITY MANAGEMENT SYSTEM which coordinates and supervises the quality management systems of all IBERDROLA´s organizations in order to enhance its alignment with the group’s QUALITY POLICY.

Additionally, due to the LEADERSHIP and STRONG COMMITMENT with the quality of IBERDROLA Group, in the last period they achieved new and significant ISO 9001 CERTIFICATIONS in business and key countries where we are present as well as promoting important improvement projects.

  • In SPAIN, the renewable business has achieved the quality certification in the logistic process, and in the distribution business the quality certification for the provision and logistic operation processes, telecontrol reading, the complete integration of the special measure and also in all service entrances management units.
  • In the USA it has been achieved the certification of quality and environment, in the management of all projects related to the development of new distribution assets, enhancing the satisfaction and trust of our regulatory organisms in that country.
  • In MEXICO, with the expansion of the scope of the quality certificate of our wind farms, incorporating the Venta III wind farm.
  • In SCOTLAND, reinforcing quality in the General Administration that supports all businesses in that country.
  • At the corporate level with the promotion of QUALITY SYSTEMS of the CORPORATE management DIRECTIONS, purchases, legal services, internal audits, systems, security, property and general services, reinforcing ourLEADERSHIP IN QUALITYbetween the companies in our sector.
  • In our engineering business, with the achievement of the quality certificate in the operational and maintenance processes of wind farms and photovoltaic plants, together with the recent achievement of the offshore oil and gas installations inclusion suppose that all IBERDROLA engineering activities are certified in quality.
  • In our liberalized business we emphasized the improvement of the maintenance process in the Spanish thermal power plants and the implementation of the action plan related to the stakeholders ‘satisfaction according to AA1000 standard.

Awards in the area of QUALITY during the year 2014

  • Elektro has been awarded with the Ibero-American Award for quality 2014, with Gold category, given by Fundación Iberoamericana for quality management (Fundibeq).
  • Elektro has been recognized as the best energy distributor in Brazil by the Brazilian Association of distributors of electrical energy (Abradee).
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