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Quality in IBERDROLA is the outstanding management of all processes and resources as an indispensable tool in the creation of value for people: shareholders, customers, employees, and the other stakeholders of the Company.

Quality is one of the values of IBERDROLA and both the mission and the vision and the strategic plan of the company are taken into account in the development and review of the Quality Policy, which is approved by the Board of Directors.

This Quality Policy [PDF]Note (*) is based on the following principles:

  • Know the expectations of customers of the Group, both internal and external, and those of other stakeholders, in order to deliver products and services to their full satisfaction.
  • Promote activities to satisfy or even exceed the expectations of the customers of the Group, its employees, and other stakeholders.
  • Enhance the culture of continuous improvement and excellence in management in order to increase competitiveness and the creation of value for shareholders, employees, and other stakeholders.
  • Encourage the use of quality management systems within the various organisations of the Group.
  • Foster the involvement of the Group’s employees by means of teamwork, an appropriate flow of information, internal communication, training, and recognition of achievements.


  • Note (*) Approved by the Board of Directors at its meeting of 20 October 2015.
  • © 2015 Iberdrola, S.A. All rights reserved.