One of IBERDROLA’s goals is to create value for its customers, seeking to meet their expectations in a manner which is compatible with respect for the environment, responsible labour practices, and alignment of business values with those of our social setting.
Around the world, IBERDROLA provides 32.6 million supply points with power, of which 29.0 million are electricity and 3.6 gas.
Customer relationships are managed by the Generation and Retail Business or the Networks Business, depending on whether the market has been liberalized or remains regulated. Specifically, the Generation and Retail Business manages the relationship with customers in Europe, basically in Spain, Portugal and the United Kingdom, while the Networks Business manages the relationship with customers in the United States and Brazil.
In keeping with this approach, IBERDROLA undertakes to abide by the following ethical commitments: