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Terms of use and legal conditions

Who we are

The registered offices of IBERDROLA, S.A. are in Bilbao (Biscay), at Plaza Euskadi number 5. For more information, please contact us by telephone on 944151411 or at the following e-mail address:

IBERDROLA, S.A. is registered in the Companies' Registry of Biscay in volume 17 of the Book of Companies, folio 114, page 901 (current BI-167-A), first inscription, with VAT Registration Code number A-48010615.

The company likewise appears on the Spanish National Markets and Competition Commission's Listing of Natural Gas Traders according to the section 80.2 of Act 34/1998 of 7 October of the Hydrocarbons Sector.

Codes of professional conduct

IBERDROLA takes part in Autocontrol (Asociación para la Autorregulación de la Comunicación Comercial) and jointed the Code of Conduct in Publicity and the Ethical Code for e-Commerce and interactive Publicity, which are available in its site

IBERDROLA and its employees are bound by the internal rules of Corporate Governance and its Code of Ethics, which are available in the site


Registration for the services as a registered user

IBERDROLA provides access to the website under the terms of use described as follows:

Access and users

Access to the website attributes the status of USER to whomsoever does so and expresses the full and unreserved acceptance on the part of the USER of each and every one of these TERMS OF USE, without prejudice to such specific terms as are required in the event that the USER wishes to contract any of the goods and services offered.

The provision of the service of the Portal is free. This notwithstanding, IBERDROLA reserves the option of placing the condition for access to some services of prior registration by the USER by means of completion of the User Registration Form, which is available to anyone wishing to register as a REGISTERED USER.

To access certain services, it is necessary to register as a REGISTERED USER of Collection and treatment of the data required to complete the Registration Form shall be subject to chapter on security and protection of personal data.


IBERDROLA, in order to improve the website, reserves the right to modify, suspend, or discontinue the presentation, configuration, technical specifications, contents and services of the websites, at any time without notice to USERS.

Likewise, IBERDROLA reserves the right to modify at any time these terms of use and any other specific terms contained in the website.


At IBERDROLA, one of our prime objectives is to ensure that everyone, regardless of disabilities, age or the type of technology used, is able to access our corporate website without problems.

For this purpose, the IBERDROLA website has been developed in compliance with the Web Content Accessibility Guidelines 2.0 issued by W3C (The World Wide Web Consortium), as it is certified by Technosite, business belonging to the Foundation ONCE.

For more information on accessibility criteria, please refer to Accessibility section.


IBERDROLA guarantees that all the content and services offered on website respect the principle of the dignity of persons, the principle of non-discrimination for reasons of race, sex, religion, thought, nationality, inability or any other personal or social circumstance, including the principle of the protection of adolescence and childhood.

Adequate use

The USER undertakes to make proper use of the of the content and services of, which may under no circumstances be used for illegal purposes or ones which may be contrary to civil order, the defense of the nation or public health. Any use by the USER of the content and services must respect the principles stated in the above paragraph.

USERS coming to this web site are expressly authorized to view all the information it contains, as well as to download or make private reproductions of same on their own computer systems, as long as the elements reproduced are intended solely for the USER's personal use; they may not be granted or transferred to third parties or installed in any server connected directly or indirectly to the Internet or to a local area network in such a way so as to enable third parties to access this information belonging to IBERDROLA by means other than the web site itself.

Intellectual and industrial property

The intellectual and industrial property rights contained in the web pages of, their graphic design and computer codes, including the trade names, brands and distinctive signs, are the property of IBERDROLA, unless where it is stated that they are the property of another.

Any reproduction, distribution, marketing or transformation of their content, which has not been expressly authorized by its owners, constitutes an infringement of the intellectual and industrial property rights protected by law.

Any infringement of the restrictions or prohibitions contained in the foregoing paragraph shall be considered a breach of the intellectual property rights of IBERDROLA and shall incur the legal responsibilities established to this effect, which may be persecuted by IBERDROLA, which shall be entitled to exercise the corresponding administrative, civil or criminal actions.

Exclusion of guarantees and responsibilities

Access to and use of the pages is made under the sole and exclusive responsibility of the USER.

IBERDROLA does not guarantees the accuracy and reliability of the information contained in the pages which are not own-elaborated and whose content belongs to third parties information sources. IBERDROLA shall only be liable for its own services and contents directly elaborated by IBERDROLA and identified as its intellectual and industrial property.

IBERDROLA neither guarantees nor is liable for any damages of any kind, which are due to the following circumstances:

1. The lack of continuity of the operation of, including the incorrect operation of the web pages.2. The lack of use, suitability or validity of the services and content provided on with regard to the results and expectations of the USER.3. The existence of viruses or programs in the USER's computer or due to the presence of a virus in the services provided by third parties through The access by non-authorized third parties to the conditions, characteristics and circumstances of access and use of USERS to website.5. Under no circumstance, including indirect, special, consequential, punitive damages, negligence, loss of revenues, lost profits, loss of goodwill, loss of use, loss of profit, loss of data, etc. arising out of or in connection with the access to and/or the use of website.  

Use of "cookies" use own and third-party cookies to facilitate the browse by his website and obtain major efficiency and customize the services offered to the USERS. For more information about their use, click on IBERDROLA´s Cookie policy.

English translation

The information and documentation available on this web site in English is provided for informational purposes only. In the event of a discrepancy between the content of the English version and the original Spanish version the latter shall prevail.

Jurisdiction and applicable legislation

These Terms of Use shall be governed by the provisions of Spanish legislation.

In the event of any discrepancy or dispute as a result of the interpretation or application of these Terms of Use, IBERDROLA and the USER, expressly renouncing any other code of law which may correspond to them, submit to the jurisdiction of the Courts and Tribunals of the residence of the USER. In the event that the USER is resident outside Spain, IBERDROLA and the USER, expressly renouncing any other code of law which may correspond to them, submit to the jurisdiction of the Courts and Tribunals of the city of Bilbao.


Access as register user

To access certain services, it is necessary to register as a REGISTERED USER of The data required to complete the Registration Form are provided freely and voluntarily such that the data must be accurate and truthful.

REGISTER USER undertakes to make proper use of the content and services of, which may under no circumstances be used for illegal purposes or ones which may be contrary to civil order, the defense of the nation or public health, not to disclose to any third party its username and password, and to communicate to IBERDROLA its loss, robbery or any other risk of access to its username and password.

When registering as REGISTER USER, the USER accepts its personal data to be included in an automated and/or data file.

Protection of personal data

IBERDROLA guarantees the security and confidentiality of the data provided by each USER in compliance with the provisions of Organic Law 15/1999, of 13 December 1999, relating to the Protection of Personal Data, and in accordance with the commitment, it undertakes in the application of its Privacy Policy.

Privacy policy

The USER is enabled, through website, to access and modify, at any time, the personal data provided in connection with the contractual relationship with IBERDROLA, S.A. or IBERDROLA Distribución Eléctrica, S.A.U., as the case may be, and that are included in the respective automated data file for managing your contracts. offers you the possibility of asking for further information and offers. The data provided when requesting such information and/or offers shall be registered in the data files of the corresponding company for managing your request.

Consent to use of electronic communication channels of


Security measures

The transaction pages through which users of can contract IBERDROLA products and services are located on a secure site. To confirm that you are viewing our company´s Web site, please look for the word IBERDROLA on the upper navigation bar. Likewise, you may check that you are viewing a secure site by looking for the URL in Properties (right-mouse click). The URL begins with 'https', with the’s’ indicating that the content is provided through a secure site.


The pages provide links to other content which is the property of third parties. The sole object of the links is to provide the USER with the possibility of complementing information through these links. IBERDROLA does not under any circumstances accept any liability for the results which may be occasioned to the USER through accessing these links.

The USER and any other natural or legal person who may foresee to establish any technical device to link their website to website must ask for and obtain prior written authorization from IBERDROLA. The link to website neither imply, in any case, the existence of any kind of relationship between IBERDROLA and the owner of the site, nor the acceptance, from IBERDROLA, of its content or services.

© 2015 Iberdrola, S.A. All rights reserved.

  • © 2016 Iberdrola, S.A. All rights reserved.